AppNeta vs. Oracle Real User Experience Insight (discontinued)

AppNeta is awesome for getting site-to-site statistics or trying to find out why at 3 am every night, this server loses connectivity to another server in a different data center. But we have found the multiple bugs in the hardware hard to deal with when the devices are a 4-hour plane ride away and require someone to console into the device.

Incentivized

It supports multiple state-of-the-art technologies for data collection. It can support passive, zero-touch network data collection as well as various forms of Browser and Server instrumentation. The business, therefore, needs to start monitoring the experience of the real user. They need to set up Key Performance Indicators (KPI) that reflect the experience of the end-user. Service Level Agreements (SLAs) also need to be set up particularly at the business services level, in addition to the normal SLAs set up for the infrastructure availability and performance.

Incentivized

• AppNeta provides detailed application availability & uptime.
• AppNeta provides great longitudinal data regarding how the applications perform including an overall grade or "AppDex."
• AppNeta sends notifications of service downtime that aids in technical dispatch.

Incentivized

• KPI dashboard
• Data Browser
• Performance and Violation Overview

Incentivized

• Hardware has a lot of bugs.
• Auto-updates cannot be turned off on the hardware, causing blips in monitoring.

Incentivized

• High cost.
• Training is very expensive.

Incentivized

Timely support is one of AppNeta's strong suits. But the ability to develop permeant fixes for issues within there product is where they lack.

Incentivized

We currently use Nagios/GroundWork and Cacti to perform network monitoring. AppNeta's UI is far superior.

Incentivized

ExtraHop. I did use it, but it projects almost the same matrix.

Incentivized

• A reduction in network outages and length of network outages.
• More detailed post outage investigation available.

Incentivized

• Executive dashboard.
• RUEI can be used to monitor end-user activity and business services.

Incentivized