Appy Pie is a diversified no-code development platform. It offers app and web development, helpdesk support, chatbot building, design features, and integration that are helpful when starting, running, or growing a business.
$16
per app/per month
Zoho Desk
Score 8.3 out of 10
N/A
Zoho Support is a Saas help desk / ticketing system aimed at SMBs. I competes most often with Zendesk, and Desk.com.
$9
per month per user
Pricing
Appy Pie
Zoho Desk
Editions & Modules
Basic
$16
per app/per month
Gold
$36
per app/per month
Platinum
$60
per app/per month
Free
$0
Express
$9
per month per user
Standard
$20
per month per user
Professional
$35
per month per user
Enterprise
$50
per month per user
Offerings
Pricing Offerings
Appy Pie
Zoho Desk
Free Trial
Yes
Yes
Free/Freemium Version
No
Yes
Premium Consulting/Integration Services
Yes
Yes
Entry-level Setup Fee
No setup fee
Required
Additional Details
—
A discount is offered for yearly billing.
More Pricing Information
Community Pulse
Appy Pie
Zoho Desk
Features
Appy Pie
Zoho Desk
Low-Code Development
Comparison of Low-Code Development features of Product A and Product B
Appy Pie
9.0
1 Ratings
7% above category average
Zoho Desk
-
Ratings
Visual Modeling
9.01 Ratings
00 Ratings
Drag-and-drop Interfaces
10.01 Ratings
00 Ratings
Platform Security
8.01 Ratings
00 Ratings
Platform Scalability
9.01 Ratings
00 Ratings
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Appy Pie
-
Ratings
Zoho Desk
8.5
5 Ratings
3% above category average
Organize and prioritize service tickets
00 Ratings
9.05 Ratings
Expert directory
00 Ratings
7.14 Ratings
Subscription-based notifications
00 Ratings
7.14 Ratings
ITSM collaboration and documentation
00 Ratings
10.01 Ratings
Ticket creation and submission
00 Ratings
8.95 Ratings
Ticket response
00 Ratings
8.95 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Appy Pie
-
Ratings
Zoho Desk
9.7
5 Ratings
19% above category average
External knowledge base
00 Ratings
9.75 Ratings
Internal knowledge base
00 Ratings
9.75 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Based on my personal experience, this application is well-suited for noncoders who are busy setting up their businesses and since coders are expensive for the company in the initial days as in for startups, this application goes hand in hand and is quick and robust along with its amazing features like drag and drop and just the cloud storage facility.
Zoho Desk is a great customer service tool. It is very easy to track the ability to receive tickets and send responses in Zoho Desk. There are lots of options for customization. The knowledge base feature is very extensive and powerful. It makes creating internal and external FAQs easy.
The application requires to be run on fast processing computers/laptops
This is a good application that isn't much known among non-coders, it needs to be marketed so that boosts this app developer to add more advanced features
The biggest drawback that I am facing while using the platform is that their ticketing system is not that great [in my opinion]. It does not give us the option to add sales tax and other charges in the invoices which leads to a big problem for us.
Like I said in previous questions, the no-code application has basic and easy features that are literally a no-brainer and even a person with zero knowledge of coding can do wonders with this as his/her tool. Apart from that, the application is cost-effective while time and money are two key things to be taken care of as a startup owner, this app came hand in hand with me
I give [Zoho Desk] [an] overall usability score of 9. This is partly due to the search functionality needs improvement. There are several times where I am left unable to find a ticket and have to generate a new one. I am hoping in the future that they will make some changes!
I have been using this for some time now and the website of the no-code application is all self-explanatory that is the reason I never have reached to the support team anytime, but before using this application I have gone through the reviews and read the positive response and I believe it has still gotten stronger since then.
As Zoho Support is based in a different timezone to ours it can be an issue that we cannot get an immediate response to an issue. But I will say that once their Support is in the office they are fairly good to respond. they have resolved almost all issues I have told them about, but Zoho have also made system changes and not communicated these beforehand which means we are faced with something new and cannot get support on this until their support team is in the office
Webflow has quite a lot of complexity in comparison to the no-code app which instead is user-friendly. There are more issues with application getting hung in between working but that isn't a bigger problem in the no-code app. Apart from that, the no-code app has blocks that can be used to edit/add/delete which are literally a no-brainer.
We selected Zoho Desk as we needed a platform that was going to allow the business to grow through both usage and staffing numbers. We wanted something cost-effective but still offered standard features in an effective cloud-delivered solution but would still allow customization by our internal dev team, to derive better value from the service where it natively didn't do what we needed it to. FreeAgent was okay for a while, but Zoho Desk has allowed a vast improvement in our service offering to end customers.
Zoho Desk has created an organised sytem of support which alows me to help my customers more efficiently.
By saving resolutions as articles, Zoho Desk has provided a training resource for current customers and support staff as part of solving problems.
All new customers become part of a database of customers who continue to receive support and education from forums created by the articles and customer questions.
