What users are saying about

APSIS Pro

3 Ratings

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Top Rated
127 Ratings

APSIS Pro

3 Ratings
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Score 5 out of 101

Intercom<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
127 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 9 out of 101

Add comparison

Likelihood to Recommend

APSIS Pro

Works well, relatively easy to use - but lacks some up-to-date and modern features as well as look and feel. The support provided is OK but not world class. It is too bad as APSIS as a company is quite good at inspiring and providing insights into trends in email marketing.
Henrik Christensen profile photo

Intercom

Well suited for all types of SaaS companies who need a way of contacting visitors and users. We saved a lot of development time by utilising Intercom rather than building our own application. Intercom is a great all around tool that can be used across various departments and teams or just one. All of Intercom's modules/add-ons work well together, so it can be the one-stop product of contacting visitors to website, supporting users, and providing learning content.
Nikhil George profile photo

Feature Rating Comparison

Email & Online Marketing

APSIS Pro
7.4
Intercom
WYSIWYG email editor
APSIS Pro
7.0
Intercom
Dynamic content
APSIS Pro
7.0
Intercom
Ability to test dynamic content
APSIS Pro
7.0
Intercom
A/B testing
APSIS Pro
9.0
Intercom
Mobile optimization
APSIS Pro
9.0
Intercom
Email deliverability
APSIS Pro
9.0
Intercom
List management
APSIS Pro
6.0
Intercom
Triggered drip sequences
APSIS Pro
5.0
Intercom

Reporting & Analytics

APSIS Pro
1.0
Intercom
Dashboards
APSIS Pro
1.0
Intercom
Standard reports
APSIS Pro
1.0
Intercom
Custom reports
APSIS Pro
1.0
Intercom

Pros

  • We have a pre-designed template and pre-build elements and thus it is quite easy to compose nice looking newsletters.
  • Doing split-tests on subject, clicks etc. is quite easy and requires no tech help.
  • Imporing new contacts and adding to the list is straight forward.
Henrik Christensen profile photo
  • Really easy to integrate with API.
  • Easy to setup messages.
  • Ongoing development and new features.
  • Good level of user roles and teams.
Nikhil George profile photo

Cons

  • The user interface is not good. Too much scrolling and too many menues to navigate. Half of the pages are updated to a "new" look with the rest still being the (really) old design. This badly needs a make-over.
  • There is no one-click "send reminder to those who did not open". To send reminders, it is nescessary to build a filter a do a new send using the filter. Such a simple and often repeated task should be automated.
  • It is not possible to add a "Why did you leave us?"-page for opt-outs... Really misses this.
  • The statistics are too limited and to difficult to use - mostly due to the UI design as described above.
Henrik Christensen profile photo
  • Most new features are put in new products that you then have to buy.
  • More transparent (and lower) pricing - it's quite expensive
  • Integration to Pipedrive is missing
No photo available

Likelihood to Renew

No score
No answers yet
No answers on this topic
Intercom9.1
Based on 3 answers
It's currently a perfect fit for our needs, and we are customer-focused and small. When we grow, we may need to re-evaluate, but our current team finds it easy. Reviewing conversations is simple and allows for great training. The canned replies make service fast and easy. Smart suggestions remove the need to re-write technical walkthroughs and explanations for our FAQ
Ariana Thompson profile photo

Usability

No score
No answers yet
No answers on this topic
Intercom9.0
Based on 1 answer
Intercom has really done a great job creating a focused product that provides huge value and is super easy to use. Our entire business group and a few engineering members are using it with no training whatsoever which is super rare for any platform.
Ziv Peled profile photo

Support

No score
No answers yet
No answers on this topic
Intercom7.2
Based on 2 answers
I got very good support so far. New product features and feature requests are a bit slow.
Ziv Peled profile photo

Implementation

No score
No answers yet
No answers on this topic
Intercom10.0
Based on 1 answer
Super easy implementation, no issues whatsoever, I can say I envy this part of Intercom
Ziv Peled profile photo

Alternatives Considered

MailChimp offers more flexibilty but also seems a bit more complicated to use. We did not use it long enough to really get an idea of the positive and negative.
Henrik Christensen profile photo
We currently are looking into Zendesk for our support team. I don't think it is going too well and we will stick with Intercom. So far, we have noticed that Intercom is the best tool on the market for chat. Other platforms don't come close. I would recommend Intercom over any other software.
No photo available

Return on Investment

  • We are still trying to figure out how to use this medium for sales. We have had some success with Black Monday sales, but in general we do not have much response to our emails.
  • We have increases our visibility with our customers by making sure to land in their mailbox regulary with nice looking messages.
Henrik Christensen profile photo
  • Decreased churn
  • Identified pain points for customers
  • Differentiated us as number 1 in customer support
Kemal Ertas profile photo

Pricing Details

APSIS Pro

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

APSIS Pro More Information

Intercom

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Intercom More Information