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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Aptean CRM

    Score8.8 out of 10
    N/ACDC Software (CDC) and Consona Corporation (Consona), both enterprise application software (EAS) providers of on-premise and cloud technologies to form Aptean in 2012. Onyx supports more than 1,700 mid-market and enterprise customers in approximately 50 countries. While Onyx is largely known for its on-premise horizontal customer relationship management software suite, it also provides industry specific versions for the healthcare, financial services, professional services, contact center, high…N/A

    Lyra CRM

    N/AN/ALYRA CRM, Offer & Service Management is an application developed and distributed by Softeam headquartered in Lecco, Italy, presented as suitable for responding to the needs of companies that produce complex BOM machines and plants. It is designed to increase the productivity of sales, marketing and after-sales, and the application is available in Client Server, Mobile and Offline versions , which encompasses the centralized management of all data and information in a single, customizable…N/A
    Pricing
    Aptean CRMLyra CRM
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Aptean CRMLyra CRM
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Features
    Aptean CRMLyra CRM
    Sales Force Automation
    Comparison of Sales Force Automation features of Aptean CRM and Lyra CRM
    Feature
    Aptean CRM
    9.2
    2 Ratings
    16% above category average
    Lyra CRM
    -
    Ratings
    Customer data management / contact management10.02 Ratings00 Ratings
    Workflow management9.02 Ratings00 Ratings
    Territory management9.02 Ratings00 Ratings
    Opportunity management9.02 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)9.02 Ratings00 Ratings
    Contract management10.02 Ratings00 Ratings
    Quote & order management9.02 Ratings00 Ratings
    Interaction tracking9.02 Ratings00 Ratings
    Channel / partner relationship management9.02 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Aptean CRM and Lyra CRM
    Feature
    Aptean CRM
    9.7
    2 Ratings
    23% above category average
    Lyra CRM
    -
    Ratings
    Case management9.02 Ratings00 Ratings
    Call center management10.02 Ratings00 Ratings
    Help desk management10.01 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Aptean CRM and Lyra CRM
    Feature
    Aptean CRM
    9.5
    2 Ratings
    21% above category average
    Lyra CRM
    -
    Ratings
    Lead management10.02 Ratings00 Ratings
    Email marketing9.02 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Aptean CRM and Lyra CRM
    Feature
    Aptean CRM
    9.0
    2 Ratings
    16% above category average
    Lyra CRM
    -
    Ratings
    Task management10.02 Ratings00 Ratings
    Billing and invoicing management9.02 Ratings00 Ratings
    Reporting8.02 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Aptean CRM and Lyra CRM
    Feature
    Aptean CRM
    9.0
    2 Ratings
    16% above category average
    Lyra CRM
    -
    Ratings
    Forecasting9.02 Ratings00 Ratings
    Pipeline visualization9.02 Ratings00 Ratings
    Customizable reports9.02 Ratings00 Ratings
    Customization
    Comparison of Customization features of Aptean CRM and Lyra CRM
    Feature
    Aptean CRM
    9.0
    2 Ratings
    16% above category average
    Lyra CRM
    -
    Ratings
    Custom fields9.02 Ratings00 Ratings
    Custom objects9.02 Ratings00 Ratings
    Scripting environment9.01 Ratings00 Ratings
    API for custom integration9.01 Ratings00 Ratings
    Security
    Comparison of Security features of Aptean CRM and Lyra CRM
    Feature
    Aptean CRM
    8.5
    2 Ratings
    1% above category average
    Lyra CRM
    -
    Ratings
    Single sign-on capability9.02 Ratings00 Ratings
    Role-based user permissions8.02 Ratings00 Ratings
    Social CRM
    Comparison of Social CRM features of Aptean CRM and Lyra CRM
    Feature
    Aptean CRM
    9.5
    1 Ratings
    23% above category average
    Lyra CRM
    -
    Ratings
    Social data10.01 Ratings00 Ratings
    Social engagement9.01 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Aptean CRM and Lyra CRM
    Feature
    Aptean CRM
    9.5
    1 Ratings
    23% above category average
    Lyra CRM
    -
    Ratings
    Marketing automation10.01 Ratings00 Ratings
    Compensation management9.01 Ratings00 Ratings
    Platform
    Comparison of Platform features of Aptean CRM and Lyra CRM
    Feature
    Aptean CRM
    9.0
    1 Ratings
    17% above category average
    Lyra CRM
    -
    Ratings
    Mobile access9.01 Ratings00 Ratings
    Best Alternatives
    Aptean CRMLyra CRM
    Small Businesses
    Salesflare
    Score10 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Aptean CRMLyra CRM
    Likelihood to Recommend
    9.0
    (2 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Aptean CRMLyra CRM
    Likelihood to Recommend
    Aptean
    As I am highly satisfied with the working of Apteama CRM I would like to recommend it to everyone with all sizes of the firm as it is ideal for firms from small to large ones. With its features, I can guarantee the best CRM solutions along with marketing automation. Although I am looking forward to it to offer more customizations.
    Incentivized
    Read full review
    Softeam SpA
    No answers on this topic
    Pros
    Aptean
    • Simple: it isn't too convoluted with too many features
    • Flexible: user-defined fields are able to be added to every segment of both opportunities and incidents
    • Dynamic: Integrates with the existing ERP system to pass customer and vendor data back and forth
    Incentivized
    Read full review
    Softeam SpA
    No answers on this topic
    Cons
    Aptean
    • I was expecting some more flexibility in it.
    • Its customer support is highly non-vigilant and should learn how to work responsibly.
    Incentivized
    Read full review
    Softeam SpA
    No answers on this topic
    Usability
    Aptean
    Its simple yet full-fledged interface is doing wonders in making our work time- effective. It is not just cost-effective but the marketing automation and sales force automation has proved very beneficial for us. By the grace of its reports, we can analyze intricacies.
    Incentivized
    Read full review
    Softeam SpA
    No answers on this topic
    Support Rating
    Aptean
    Apean CRM gives adaptability in working hours to timetables and they give client service all day, every day. This application has progressed highlights CRM, Distribution of the executives, announcing/investigation. Thing and Support are simple to utilize and easy to adjust subject to the business. Modify reports and structures we can associate with no issue.
    Incentivized
    Read full review
    Softeam SpA
    No answers on this topic
    Alternatives Considered
    Aptean
    IntuitiveERP included this CRM package with our license, so there was no extra cost to implement it. Salesforce is expensive so we felt that we could use this package to justify our need for CRM by implementing this package, and if it was improving our sales we could say that a larger package would give the ROI we expect.
    Incentivized
    Read full review
    Softeam SpA
    No answers on this topic
    Return on Investment
    Aptean
    • Improved interaction with customers for incident management.
    • Greatly improved opportunity management.
    • Lead management for marketing is improved and centralized.
    Incentivized
    Read full review
    Softeam SpA
    No answers on this topic
    ScreenShots