Aptean Intuitive ERP vs. DDI System

If you have a programmer and are willing to let them learn the system and want software to function the way you run your business this may work well. If you do not have a programmer on staff and are willing to change your business to match the software but think in the future you may wish to modify your ERP software this may work out well. If you want something you can modify quickly this is not a good choice. If you do not wish to modify the code nor your business practices an evaluation would be required. It does allow substantial modifications, but there are areas it may not fit with your business so well. It is possible that Intuitive may happen to make the options you require available in the future.

Incentivized

DDI Inform is well-suited for flexible solutions (cloud/on-premise) and simple scenarios for distributors. It also helps to be on a relaxed timeline as support if very slow if things go wrong. It's less appropriate if you need things done now, want to go deeper into data or customization, or don't have a knowledgeable IT resource that can help you with various software quirks/deploys.

Incentivized

• Easy to Use
• Low Maintenance
• Flexible and modifiable

Incentivized

• Calendar for the entire company to view
• Customer search by account number
• Sales order entry

Incentivized

• Documentation. The design of en extensible system works well once you figure it out. Some things can be tricky and time consuming.
• They provide no support for customizations. I can understand not wanting to help write specific custom code, but they refuse to even tell anyone what a method on a base class does unless you pay them $200 an hour.
• Their proprietary design can cause modifications to take longer. If you use one of their forms you can not load it, you must call their launch function and put you code in the "Execute" method. If they were more standardized the documentation issue would not be so bad.

Incentivized

• support is slow
• customized reports are limited
• the search feature is quirky

Incentivized

We have a lot invested in this from user education to customizations. It would be hard to justify the cost for changing.

Incentivized

It gets the job done most of the time. Customization and support bring the score down

Incentivized

We select Aptean 19 years ago, most of the other SMB packages back then no longer exist. While we have discussed whether to consider other ERP systems here an there over the years we have always come back to the fact that our existing ERP system is well established and easy enough to maintain, and is cost effective

Incentivized

My company had already been using DDI when I began working here a couple years ago

Incentivized

• Runs well without a ton of support
• One server license required for site, can run several businesses
• Concurrent licensing keeps costs down for global business

Incentivized

• Not sure, management would know.

Incentivized