ARC Managed Print Services vs. Printanista

ECI FMAudit has tremendous potential and works quite well. It could use some work, but overall the price we pay per device is sufficient. It can be used as a backup to another tool as if you run 2, this does not seem to conflict with other tools. Sometimes we install 2 DCA's to ensure we don't get any stale data. On large accounts this is crucial. This is easy to install and you can run a scan the minute you install it and then check the dashboard to see if devices propagate.

Incentivized

• Printed page counts
• Printer HTTP pages
• Fleet firmware versions

Incentivized

• Customer support could be better
• Product data platform needs to be updated
• Interface could use a nip and a tuck
• Overall architecture appears to be lacking as we find many devices go stale

Incentivized

Nothing stands up to ECI FMAudit's abilities.

Incentivized

• Tremendous ROI for billing
• Alerts are accurate
• The interface is fairly easy to navigate and figure things out.
• It could use improvement for some Xerox devices, as it lists some models as " . " instead of the model name.
• This has saved us tens of thousands per year instead of sending techs to collect meters.
• The latest version of this product allows you to access the interface of the device, from the cloud dashboard instead of having to remote on to a user's workstation and then get to the device. This is cutting-edge technology without a doubt.

Incentivized