Armor vs. Attivo IDEntitleX

Armor gives you what you need to be successful regardless of technical ability. If you can maintain the systems yourself, you are definitely ahead of the game with their service. If you're not prepared to configure and maintain the systems, they do a pretty good job of getting it set up during the onboarding process so that you don't need to dig into the technical guts too much. If you find yourself in over your head, their support staff can handle it for you in most cases.

Incentivized

Attivo IDEntitleX does the job but with a high chance of generating false positives. Attivo IDEntitleX is well suited to setup monitoring on user account roles and permissions or if there is a sudden change in the permissions for a user account which seems to be suspicious. Attivo IDEntitleX is useful for both on premise infrastructure and hybrid cloud environment but the results cannot be trusted 100%

Incentivized

• Security - we have requirements met right out of the box and the implementation of new resources is done with security in mind.
• Speed - We can scale resources easy and the infrastructure is fast and efficient.
• Responsiveness - Support tickets are handled very fast with almost immediate solutions.

Incentivized

• Monitoring account activities
• Visibility into account roles and permissions
• Service account management
• Password rotation and tracking for Kerberos account

Incentivized

• Authentication and access against the secure messaging portal is overkill when the response I'm logging in to see merely says, "yes, we have your message. An agent will respond shortly". There should be an option to receive updates like this through email.
• The online portal that allows us to clone servers is very slow to respond. More than once I've spun up an additional server due to the lack of visual feedback on the initial request.
• The web application firewall does not seem to be sophisticated enough to differentiate between logged in administrators and end users. We use a CMS system which allows admins to create scripts. These often get barred by the WAF even though they are not malicious.

Incentivized

• Reduce the false positives
• The UI is very slow and resource intensive
• The support team needs more technical depth to rectify the issues

Incentivized

Approximately 50% of all messages we receive are automated. Either that an agent will be assigned, has been assigned, or a ticket is closed. I'd like to see more 'real' interaction, and less box ticking, though I appreciate process has to be followed. That's the one point off. Everything else is very good.

Incentivized

• The false positive results are a downside
• Relatively less expensive identity monitoring tool
• Integrates well with other vendor tools

Incentivized