Armor vs. CrowdStrike Falcon Complete Next-Gen MDR

Armor gives you what you need to be successful regardless of technical ability. If you can maintain the systems yourself, you are definitely ahead of the game with their service. If you're not prepared to configure and maintain the systems, they do a pretty good job of getting it set up during the onboarding process so that you don't need to dig into the technical guts too much. If you find yourself in over your head, their support staff can handle it for you in most cases.

Incentivized

Well, that's an easy one to answer... it's very well suited to all aspects of our operation. In our office network environment, I've been able to trust CrowdStrike Falcon Complete Next-Gen MDR to catch several inadvertent malware downloads by end users that were not paying attention. I don't have any experience with scenarios where CrowdStrike Falcon Complete Next-Gen MDR is inappropriate to deploy

Incentivized

• Security - we have requirements met right out of the box and the implementation of new resources is done with security in mind.
• Speed - We can scale resources easy and the infrastructure is fast and efficient.
• Responsiveness - Support tickets are handled very fast with almost immediate solutions.

Incentivized

• Proactive and comprehensive threat monitoring, mitigation and alerting
• 24/7 threat response and escalation
• Full incident response and support from start to finish
• Excellent documentation and auditing

Incentivized

• Authentication and access against the secure messaging portal is overkill when the response I'm logging in to see merely says, "yes, we have your message. An agent will respond shortly". There should be an option to receive updates like this through email.
• The online portal that allows us to clone servers is very slow to respond. More than once I've spun up an additional server due to the lack of visual feedback on the initial request.
• The web application firewall does not seem to be sophisticated enough to differentiate between logged in administrators and end users. We use a CMS system which allows admins to create scripts. These often get barred by the WAF even though they are not malicious.

Incentivized

• There are some integration gaps with other tools. I wish it worked better with LevelBlue AlienVault
• Playbooks can be less than intuitive
• Difficult to communicate with support at times, offshore support has difficulties understanding the request.

Incentivized

CrowdStrike Falcon Complete Next-Gen MDR is a turnkey solution that is easy to deploy and operate, providing protection without requiring heavy internal management. The 24/7 coverage ensures continuous monitoring and response gives me peace of mind and allows me to focus on business issues. Integrating with Slack allows for timely alerts directly in existing workflows. Reporting is clear, concise, and easy to understand for both my teams and upper management. Support is generally OK and responsive, but as previously mentioned offshore comprehension issues can occur. Still, the overall quality and reliability of support is OK.

Incentivized

Approximately 50% of all messages we receive are automated. Either that an agent will be assigned, has been assigned, or a ticket is closed. I'd like to see more 'real' interaction, and less box ticking, though I appreciate process has to be followed. That's the one point off. Everything else is very good.

Incentivized

CrowdStrike Falcon Complete Next-Gen MDR stands out against Palo Alto XDR to me by offering fully managed 24/7 MDR, which took the burden off my team. While Palo Alto XDR provided adequate protection and integration across network, cloud, and endpoints, it required a lot of in-team expertise for us to manage it. We changed to CrowdStrike Falcon Complete Next-Gen MDR because of its white-glove service, incident response, and support and much better ROI for us.

Incentivized

• So much less risk of costly malware and breaches
• No training requirements for IT staff to manage the product, white glove service
• More team productivity, one less thing for my team to manage

Incentivized