Likelihood to Recommend Armor gives you what you need to be successful regardless of technical ability. If you can maintain the systems yourself, you are definitely ahead of the game with their service. If you're not prepared to configure and maintain the systems, they do a pretty good job of getting it set up during the onboarding process so that you don't need to dig into the technical guts too much. If you find yourself in over your head, their support staff can handle it for you in most cases.
Read full review Netsparker is very thorough but can take a very long time to scan a web application. It can also take a long time to learn and configure. Its thoroughness is a very good part of the product but if the application does [not] need this thoroughness it is probably a waste of time to run Netsparker on the website.
Read full review Pros Security - we have requirements met right out of the box and the implementation of new resources is done with security in mind. Speed - We can scale resources easy and the infrastructure is fast and efficient. Responsiveness - Support tickets are handled very fast with almost immediate solutions. Read full review NetSparker has excellent customer service. When our team had to learn to use it for the first time, we had to communicate directly with NetSparker consultants. NetSparker is very user-friendly. It's UI is organized and keeps all the different scans we have set-up in a very clean visual. Netsparker has a selection of workflows and integration tools that make it useful for keeping all of my teammates on the same page. Read full review Cons Authentication and access against the secure messaging portal is overkill when the response I'm logging in to see merely says, "yes, we have your message. An agent will respond shortly". There should be an option to receive updates like this through email. The online portal that allows us to clone servers is very slow to respond. More than once I've spun up an additional server due to the lack of visual feedback on the initial request. The web application firewall does not seem to be sophisticated enough to differentiate between logged in administrators and end users. We use a CMS system which allows admins to create scripts. These often get barred by the WAF even though they are not malicious. Read full review Netsparker Cloud is expensive and restricts the number of website URLs that you are allowed to scan. This restricts us from scanning all of the websites that we create and only allows us to scan a small subset of number of the website we produce. Netsparker is difficult to configure and I often need to open a ticket with support to figure out how to use the product. I have been vulnerability testing websites for over 10 years and I still don't think I really know how to use Netsparker. Netsparker can take a very long time to complete a scan due to the number of items it can scan for. Be certain to reduce the technologies that your scan will be looking at. Also, expect a large website to possibly take over two days to complete. Not something you really want to have happen on a developer checking on some source code. Read full review Support Rating Approximately 50% of all messages we receive are automated. Either that an agent will be assigned, has been assigned, or a ticket is closed. I'd like to see more 'real' interaction, and less box ticking, though I appreciate process has to be followed. That's the one point off. Everything else is very good.
Read full review NetSparker support is amazing. When first introducing this software to the team, there was a lot of communication going on between Netsparker consultants and our team. They have answered our questions very efficiently and have had consultants come to our department for training. They are open to suggestions for improvements and enhancements as well.
Read full review Alternatives Considered I currently use OWASP ZAP, Burp Suite Professional and Veracode Dynamic Scan. ZAP is very easy to use and the web developers use it regularly. Burp Suite is very customizable as is Netsparker but usually take much less time to scan a website. Both of these tools are programmable and allow me to add special items to a scan when I need it. They are also much better documented. Veracode also has a static code analysis tool that we use much more often then the dynamic analysis tool but we do use both parts of Veracode.
Read full review Return on Investment NetSparker has saved the team a lot of time since the scans quicker than our older software. NetSparker has been costing the company a lot compared to previous security software. Netsparker has helped improved our overall business objectives by finding an efficient and collaborative way to run scans on our systems. Read full review ScreenShots