Armor vs. NetApp SaaS Backup

Armor gives you what you need to be successful regardless of technical ability. If you can maintain the systems yourself, you are definitely ahead of the game with their service. If you're not prepared to configure and maintain the systems, they do a pretty good job of getting it set up during the onboarding process so that you don't need to dig into the technical guts too much. If you find yourself in over your head, their support staff can handle it for you in most cases.

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My favorite feature of cloud data management is that it's simple to get all the business reports and analytics I need from a variety of data sources in a matter of minutes. As far as I'm concerned, it's the finest I've come across in terms of backup and safe access control.

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• Security - we have requirements met right out of the box and the implementation of new resources is done with security in mind.
• Speed - We can scale resources easy and the infrastructure is fast and efficient.
• Responsiveness - Support tickets are handled very fast with almost immediate solutions.

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• Restores and searches are simple to carry out.
• Very simple to use design.
• Complex data recovery.

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• Authentication and access against the secure messaging portal is overkill when the response I'm logging in to see merely says, "yes, we have your message. An agent will respond shortly". There should be an option to receive updates like this through email.
• The online portal that allows us to clone servers is very slow to respond. More than once I've spun up an additional server due to the lack of visual feedback on the initial request.
• The web application firewall does not seem to be sophisticated enough to differentiate between logged in administrators and end users. We use a CMS system which allows admins to create scripts. These often get barred by the WAF even though they are not malicious.

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• The process of securing the transfer of large amounts of data is difficult.
• At times, keeping track of several data backups might be complicated.
• Powerful devices are needed to recover data from the Cloud.

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Approximately 50% of all messages we receive are automated. Either that an agent will be assigned, has been assigned, or a ticket is closed. I'd like to see more 'real' interaction, and less box ticking, though I appreciate process has to be followed. That's the one point off. Everything else is very good.

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Invited by the Vendor

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We utilize it to implement database and cloud backups. It's a lot more efficient than Rubrik, for example. SLA domains can be used to establish backup and retention depending on business requirements because of the high frequency of backups. Additionally, NetApp SaaS Backup provides a constant cloud product backup.

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Independently Invited by TrustRadius

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• Cloud-based data loss management tools make data recovery a breeze.
• Data management for consumers is straightforward and good.
• Solutions for archiving and extracting data quickly.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info