Armor vs. Symantec Cloud Workload Protection

Armor gives you what you need to be successful regardless of technical ability. If you can maintain the systems yourself, you are definitely ahead of the game with their service. If you're not prepared to configure and maintain the systems, they do a pretty good job of getting it set up during the onboarding process so that you don't need to dig into the technical guts too much. If you find yourself in over your head, their support staff can handle it for you in most cases.

Incentivized

The high level of IT expertise was recognized when using Symantec Cloud Workload Protection as security software when forming a business partnership with a major IT company. In addition, since it is possible to centrally manage the control of USB devices to each employee's PC, it is of great help to the head of the company's security department to be able to handle it with one hand.

Incentivized

• Security - we have requirements met right out of the box and the implementation of new resources is done with security in mind.
• Speed - We can scale resources easy and the infrastructure is fast and efficient.
• Responsiveness - Support tickets are handled very fast with almost immediate solutions.

Incentivized

• Ultimate Protection
• Ransomware resiliency
• Better Policy management
• Cloud model with Offline Agent deployment

Incentivized

• Authentication and access against the secure messaging portal is overkill when the response I'm logging in to see merely says, "yes, we have your message. An agent will respond shortly". There should be an option to receive updates like this through email.
• The online portal that allows us to clone servers is very slow to respond. More than once I've spun up an additional server due to the lack of visual feedback on the initial request.
• The web application firewall does not seem to be sophisticated enough to differentiate between logged in administrators and end users. We use a CMS system which allows admins to create scripts. These often get barred by the WAF even though they are not malicious.

Incentivized

• Occasionally, the security system would detect the introduction of a dedicated tool or system from another company that is generally not available.
• With a 16GB laptop, the PC will be slow when scanning.
• While developing, I feel a little inconvenience that the PC freezes when scanning runs behind the scenes.

Incentivized

Approximately 50% of all messages we receive are automated. Either that an agent will be assigned, has been assigned, or a ticket is closed. I'd like to see more 'real' interaction, and less box ticking, though I appreciate process has to be followed. That's the one point off. Everything else is very good.

Incentivized

• Positive - ROI for long term deployment
• Negative - Support
• Negative - Offline infra protection
• Positive - Product Features

Incentivized