Artologik HelpDesk vs. Freshdesk
Artologik HelpDesk vs. Freshdesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Artologik HelpDesk | N/A | Artologik HelpDesk is a browser-based help desk and ticketing platform. It includes features such as flexible request registration, e-mail request handling, and data-driven analytics. | N/A | |
Freshdesk | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 10 agents per user |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Artologik HelpDesk | Freshdesk | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Artologik HelpDesk | Freshdesk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Artologik HelpDesk | Freshdesk | |
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Likelihood to Recommend | - (0 ratings) | 8.8 (212 ratings) |
Likelihood to Renew | - (0 ratings) | 9.8 (14 ratings) |
Usability | - (0 ratings) | 8.9 (35 ratings) |
Availability | - (0 ratings) | 9.1 (4 ratings) |
Performance | - (0 ratings) | 8.6 (4 ratings) |
Support Rating | - (0 ratings) | 8.6 (33 ratings) |
In-Person Training | - (0 ratings) | 8.2 (1 ratings) |
Online Training | - (0 ratings) | 8.0 (2 ratings) |
Implementation Rating | - (0 ratings) | 8.4 (142 ratings) |
Configurability | - (0 ratings) | 8.5 (3 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 9.1 (3 ratings) |
Ease of integration | - (0 ratings) | 8.8 (2 ratings) |
Product Scalability | - (0 ratings) | 9.1 (4 ratings) |
Vendor post-sale | - (0 ratings) | 8.0 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 7.8 (2 ratings) |
Artologik HelpDesk | Freshdesk | |
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Likelihood to Recommend | Artisan Global Media No answers on this topic | Freshworks Inc |
Pros | Artisan Global Media No answers on this topic | Freshworks Inc |
Cons | Artisan Global Media No answers on this topic | Freshworks Inc |
Likelihood to Renew | Artisan Global Media No answers on this topic | Freshworks Inc |
Usability | Artisan Global Media No answers on this topic | Freshworks Inc |
Reliability and Availability | Artisan Global Media No answers on this topic | Freshworks Inc |
Performance | Artisan Global Media No answers on this topic | Freshworks Inc |
Support Rating | Artisan Global Media No answers on this topic | Freshworks Inc |
In-Person Training | Artisan Global Media No answers on this topic | Freshworks Inc |
Online Training | Artisan Global Media No answers on this topic | Freshworks Inc |
Implementation Rating | Artisan Global Media No answers on this topic | Freshworks Inc |
Alternatives Considered | Artisan Global Media No answers on this topic | Freshworks Inc |
Contract Terms and Pricing Model | Artisan Global Media No answers on this topic | Freshworks Inc |
Scalability | Artisan Global Media No answers on this topic | Freshworks Inc |
Return on Investment | Artisan Global Media No answers on this topic | Freshworks Inc |
ScreenShots |