ASAPP Customer Experience Performance (CXP) vs. Five9 Intelligent Virtual Agent

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ASAPP Customer Experience Performance (CXP)
Score 7.7 out of 10
N/A
ASAPP in New York offers artificial intelligence and machine learning products to deliver automation and human augmentation, supporting customer experiences. They develop AI, machine learning, speech recognition, robotic process automation, and natural language processing software. Their flagship ASAPP Customer Experience Performance (CXP) supports asynchronous communication with conversational AI and machine learning sales prioritization, and provides conversational intelligence to support…N/A
Five9 Intelligent Virtual Agent
Score 9.1 out of 10
N/A
Five9 Intelligent Virtual Agent, based on Inference Studio which was developed by Inference Solutions and acquired by Five9 October 2020, is a web based visual tool that enables users to build AI-Powered Intelligent Virtual Agents to help businesses of all sizes automate their customer care workloads.N/A
Pricing
ASAPP Customer Experience Performance (CXP)Five9 Intelligent Virtual Agent
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ASAPP Customer Experience Performance (CXP)Five9 Intelligent Virtual Agent
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
ASAPP Customer Experience Performance (CXP)Five9 Intelligent Virtual Agent
Top Pros

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Top Cons

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Best Alternatives
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User Ratings
ASAPP Customer Experience Performance (CXP)Five9 Intelligent Virtual Agent
Likelihood to Recommend
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
ASAPP Customer Experience Performance (CXP)Five9 Intelligent Virtual Agent
Likelihood to Recommend
ASAPP
No answers on this topic
Five9
It works great in the pre-qualify area
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Pros
ASAPP
No answers on this topic
Five9
  • pre qualify processing
  • real time analytics
  • scores calls quality
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Cons
ASAPP
No answers on this topic
Five9
  • more training would be good
  • documentation and case study materia;
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Alternatives Considered
ASAPP
No answers on this topic
Five9
It does an excellent cost-effective job
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Return on Investment
ASAPP
No answers on this topic
Five9
  • pre qualify process is big
  • real time analytics are great
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