TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    athenaCollector

    Score8.4 out of 10
    N/Aathenahealth headquartered in Watertown offers athenaCollector, a revenue cycle management and billing management application.N/A

    NueMD (discontinued)

    Score8 out of 10
    N/ANueMD was a cloud-based medical practice management software for small practices, featuring practice management, electronic health record, and medical billing capabilities. Acquired by AdvancedMD in 2018, it is a legacy product discontinued in late 2025.N/A
    Pricing
    athenaCollectorNueMD (discontinued)
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    athenaCollectorNueMD (discontinued)
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    athenaCollectorNueMD (discontinued)
    Billing and Claims Management
    Comparison of Billing and Claims Management features of athenaCollector and NueMD (discontinued)
    Feature
    athenaCollector
    -
    Ratings
    NueMD (discontinued)
    7.5
    3 Ratings
    0% above category average
    Real-time eligibility verification00 Ratings6.93 Ratings
    Claims management00 Ratings8.13 Ratings
    Coding00 Ratings9.02 Ratings
    Patient billing00 Ratings4.43 Ratings
    Financial Reporting00 Ratings9.13 Ratings
    Patient Scheduling
    Comparison of Patient Scheduling features of athenaCollector and NueMD (discontinued)
    Feature
    athenaCollector
    -
    Ratings
    NueMD (discontinued)
    8.3
    3 Ratings
    8% above category average
    Rule-based scheduling00 Ratings8.13 Ratings
    Automated appointment reminders00 Ratings10.02 Ratings
    Automated patient check-in00 Ratings7.22 Ratings
    Multi-location support00 Ratings9.13 Ratings
    Calendar interface00 Ratings7.23 Ratings
    Electronic Medical Records
    Comparison of Electronic Medical Records features of athenaCollector and NueMD (discontinued)
    Feature
    athenaCollector
    -
    Ratings
    NueMD (discontinued)
    8.7
    3 Ratings
    19% above category average
    Charting / document management00 Ratings8.13 Ratings
    Templates00 Ratings8.13 Ratings
    Patient portal00 Ratings10.01 Ratings
    Mobile/tablet support00 Ratings6.33 Ratings
    Fax integration00 Ratings10.01 Ratings
    Integration with other EMR and PM systems00 Ratings10.02 Ratings
    Workflow automation00 Ratings8.13 Ratings
    Speech recognition00 Ratings10.01 Ratings
    Customization00 Ratings6.33 Ratings
    E-prescribing00 Ratings10.02 Ratings
    Medical Security and Privacy
    Comparison of Medical Security and Privacy features of athenaCollector and NueMD (discontinued)
    Feature
    athenaCollector
    -
    Ratings
    NueMD (discontinued)
    9.1
    3 Ratings
    9% above category average
    HIPAA compliance00 Ratings9.13 Ratings
    Role-based permission levels00 Ratings7.23 Ratings
    Data backups and redundancy00 Ratings10.02 Ratings
    Local mode / networking failsafe00 Ratings10.02 Ratings
    Workflow and Scale
    Comparison of Workflow and Scale features of athenaCollector and NueMD (discontinued)
    Feature
    athenaCollector
    -
    Ratings
    NueMD (discontinued)
    9.7
    3 Ratings
    25% above category average
    Task tracking00 Ratings10.02 Ratings
    Specialty-specific workflows00 Ratings10.02 Ratings
    Multi-office / multi-physician capabilities00 Ratings9.13 Ratings
    Best Alternatives
    athenaCollectorNueMD (discontinued)
    Small Businesses
    No answers on this topic
    athenaClinicals
    Score10 out of 10
    Medium-sized Companies
    athenaIDX
    Score1 out of 10
    CareLogic EHR
    Score10 out of 10
    Enterprises
    No answers on this topic
    Epic
    Score8.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    athenaCollectorNueMD (discontinued)
    Likelihood to Recommend
    9.0
    (1 ratings)
    8.0
    (4 ratings)
    User Testimonials
    athenaCollectorNueMD (discontinued)
    Likelihood to Recommend
    athenahealth
    athenaCollector would be well suited for smaller practices. It is well suited for larger practices, however some turn around time/system maintenance becomes more challenging. The product is well suited for a fast paced work environment. Ease of use of the system makes it easy to navigate and not get lost.
    Incentivized
    Read full review
    Discontinued Products
    Once the initial transition was complete, the software has been easy to work with and efficient. Payments are coming in quickly and we can identify errors in billing before submission making the process smooth.
    Incentivized
    Read full review
    Pros
    athenahealth
    • Ease of scheduling appointments, checking patients in, and entering charges.
    • The system is very user friendly and navigation throughout the system is not complicated.
    • Reporting tools are setup in a format that the average user can use.
    Incentivized
    Read full review
    Discontinued Products
    • Entering patient's information
    • Creating Appointments
    • Editing appointments
    • Some reports are helpful
    Incentivized
    Read full review
    Cons
    athenahealth
    • Reporting for payer contract variances is weak for an organization as large as ours.
    • Custom report development can get pricey and take some time to develop.
    • A few of the spin-off products, such as the Dashboards, are not as customizable as our organization had hoped they would be.
    Incentivized
    Read full review
    Discontinued Products
    • Customer Service
    • Batch Billing
    • Modifying to fit particular needs
    Incentivized
    Read full review
    Alternatives Considered
    athenahealth
    The ease of use is far superior than any other similar billing systems product I have used. Navigation throughout the system is very self explanatory. Training time on this system is 1-3 days depending on users role (prior to additional on the job training within the system specific to the users role). Other systems have had software training for a week or more.
    Incentivized
    Read full review
    Discontinued Products
    Overall NUEMD is easy to use self explanatory and realtime helps alot when were are busy checking in patients, it gives you messages letting you know when something isnt right and that makes the claim we send out to the ins company cleaner to the return on payments from the ins co is better
    Incentivized
    Read full review
    Return on Investment
    athenahealth
    No answers on this topic
    Discontinued Products
    • It makes it easier to train people on how to use due to it being simple
    • Helps keep track of past present and future visits
    • Complete customizable schedule for different providers
    Incentivized
    Read full review
    ScreenShots