athenaCollector is User Friendly
February 13, 2015

athenaCollector is User Friendly

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Overall Satisfaction with athenaCollector

athenaCollector is used for our physician billing. Patient appointments are scheduled in athena. When patients arrive for appointments, they are checked in, checked out, and charges are entered via athenaCollector. Diagnosis and procedure code data is entered into the system. We use the software to submit claims and post payment from insurance carriers and patients.
  • Ease of scheduling appointments, checking patients in, and entering charges.
  • The system is very user friendly and navigation throughout the system is not complicated.
  • Reporting tools are setup in a format that the average user can use.
  • Reporting for payer contract variances is weak for an organization as large as ours.
  • Custom report development can get pricey and take some time to develop.
  • A few of the spin-off products, such as the Dashboards, are not as customizable as our organization had hoped they would be.
  • Payments are received faster, reducing our Days Revenue Outstanding
  • Claims being paid faster reduces our A/R > 120 Days
  • Charge Lag has decreased, increasing payments.
The ease of use is far superior than any other similar billing systems product I have used. Navigation throughout the system is very self explanatory. Training time on this system is 1-3 days depending on users role (prior to additional on the job training within the system specific to the users role). Other systems have had software training for a week or more.
More than 250 practitioners
athenaCollector would be well suited for smaller practices. It is well suited for larger practices, however some turn around time/system maintenance becomes more challenging. The product is well suited for a fast paced work environment. Ease of use of the system makes it easy to navigate and not get lost.

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