ATOmate vs. Oracle BPM Suite

ATOmate has automated so many processes and we are now able to assign staff to more meaningful tasks rather than sorting out paper documents.

In saying that, there are times when manual intervention is required like sending out a big payment required.

Incentivized

Oracle BPM is well suited to organizations and environments that have a good understanding of their business processes and organizational structures. Trying to introduce a tool such as Oracle BPM into the organization without a good grasp on how the business operates is a recipe for disaster as the implementation will uncover all of the dirty secrets of an organizations business processes and bring them to light. BPM is not to be utilized for smaller service orchestrations or technical service implementations, these should be handled by the Oracle SOA Suite using the BPEL process manager, leaving BPM to handle the organizational business processes, referring to and including lower level services and BPEL processes as needed.

• They are at the forefront of any changes with the way the ATO is working
• The pro-actively find solutions for problems that could arise
• They keep us informed of any downtime with their product or the ATO
• They get almost all documents from the portal without any input from us.

Incentivized

• Oracle BPM [Suite] can support unlimited number of cases. No limitations in cases raised.
• Oracle Weblogic can handle multiple traffic. [It] can handle lots of heavy load[s].
• Oracle BPM has extensive integration with database[s]. Huge number[s] of customization can be created.

Incentivized

• Sometimes the ATOmate web portal is very slow
• There is a lack of logging of events that we as users can see
• We should be able to assign a partner to documents where the client is unknown

Incentivized

• Oracle BPM is left behind by other tools more modern in terms of user experience, usability and ability to integrate with everything else.
• To really harvest the potential of Oracle BPM you need to do it in JDeveloper and with ADF. This restricts its usage to very technical people.
• The administration of the Oracle BPM tools has really put a burden on our team. It is running on Weblogic and we experience issues very often either with performance or with a bad configuration of the system.
• As with all Oracle products, the price can be an issue for smaller shops.

Incentivized

In many scenarios it should have provided more features. It took a lot of effort while debugging, making it difficult to maintain.

Not easy to debug errors.

Overall satisfactory

ATOmate has the ocr that is far superior to kofax and the client names and amounts on the ato forms are almost 99% captured. This was compared to about 80% with kofax

Incentivized

We evaluated Bonita and found that it might fit a smaller-sized company better; we found that Oracle BPM Suite scaled much more evenly. We almost went with one of the competitors, but in the end chose Oracle BPM Suite after we factored in the cost of VMware licensing. There are literally tons of analytics on the back end which are great for upper management, but not so much for average users, but this fits our business model quite well.

Incentivized

• ATOMATE has allowed us to redeploy admin staff to different tasks and we have been cable to expand without needing more staff
• The only downside to it is the admin staff used to keep excel sheets that would be checked off every quarter and the partners used that sheet to keep track of their workflow
• We no longer have to wait for paper correspondence from the ato as most gets picked up by ATOmate

Incentivized

• You'll most certainly need a deep dive and extensive training before your users can even think of using the product and they are very expensive.
• Lack of documentation makes it very difficult to manage the application if any error is encountered which will result in you ending up hiring a dedicated person to look into the application once it's deployed.
• For a very large org., if properly implemented and used, it can help identify the cost-intensive and inefficient processes.

Incentivized