ATOmate vs. Rydoo

ATOmate has automated so many processes and we are now able to assign staff to more meaningful tasks rather than sorting out paper documents.

In saying that, there are times when manual intervention is required like sending out a big payment required.

Incentivized

I would recommend it for someone who wanted to track reimbursed expenses or credit card expenses, but there is not enough in Rydoo to work with these two distinct categories of items separately. It is not a good fit for someone looking to have their expenses seamlessly reimbursed (like Expensify). I do recommend it if you need to work with multiple currencies, because it makes that easy.

Incentivized

• They are at the forefront of any changes with the way the ATO is working
• The pro-actively find solutions for problems that could arise
• They keep us informed of any downtime with their product or the ATO
• They get almost all documents from the portal without any input from us.

Incentivized

• Saves recent accounts so you do not have to search for them each time you are adding receipts
• Matches transactions quickly
• Reads receipt details accurately

Incentivized

• Sometimes the ATOmate web portal is very slow
• There is a lack of logging of events that we as users can see
• We should be able to assign a partner to documents where the client is unknown

Incentivized

• Support responsiveness.
• Features to detail what has actually been reimbursed vs. what has been reported.
• More flexibility in setting approval flows.

Incentivized

When Rydoo is responsive, support is just fine, but there have been times when our requests for support have gone unanswered for more than a day when their queue has indicated response times much shorter than that.

Incentivized

ATOmate has the ocr that is far superior to kofax and the client names and amounts on the ato forms are almost 99% captured. This was compared to about 80% with kofax

Incentivized

Expensify was easy to use too but I feel like Rydoo does a better job of capturing receipt info with less work on the users end. Also with Rydoo you don't have to create a report, you can just submit expenses as you go. With Expensify you had to create a report first which added extra unnecessary work with no benefits.

Incentivized

• ATOMATE has allowed us to redeploy admin staff to different tasks and we have been cable to expand without needing more staff
• The only downside to it is the admin staff used to keep excel sheets that would be checked off every quarter and the partners used that sheet to keep track of their workflow
• We no longer have to wait for paper correspondence from the ato as most gets picked up by ATOmate

Incentivized

• Rydoo saves time, which saves money. I'm able to make and check expenses quickly.
• Rydoo was easy to learn and integrate. It didn't require lengthly training so it smoothed the onboarding process for new hires.
• Rydoo centralizes internal communication about specific expenses, since you can leave comments.

Incentivized