AudioCodes Voca Conversational Interaction Center vs. Bright Pattern Contact Center
AudioCodes Voca Conversational Interaction Center vs. Bright Pattern Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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AudioCodes Voca Conversational Interaction Center | N/A | Voca enables call center agents with real-time access to back-office experts during service calls. It is used to accelerate resolution times, remove department silos, and ramp up the employee experience. | N/A | |
Bright Pattern Contact Center | Enterprise companies (1,001+ employees) | Bright Pattern provides an AI-powered omnichannel contact center software. With the purpose of making customer service, sales, and marketing brighter and faster, Bright Pattern offers an advanced omnichannel cloud platform with embedded AI. Bright Pattern’s platform can be… | N/A |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | One-time set-up fee includes 45 hours of services for workflow implementation and training: Discovery and Design Workshop; Configuration and Customization to customer requirements; Testing and Evaluation; Agent and Supervisor Training; Administration Mentoring & Knowledge Transfer | ||||||||||||||
More Pricing Information |
AudioCodes Voca Conversational Interaction Center | Bright Pattern Contact Center | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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AudioCodes Voca Conversational Interaction Center | Bright Pattern Contact Center | |
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Small Businesses | CloudTalk Score 9.4 out of 10 | CloudTalk Score 9.4 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | CloudTalk Score 9.4 out of 10 |
Enterprises | Five9 Score 8.3 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
AudioCodes Voca Conversational Interaction Center | Bright Pattern Contact Center | |
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Likelihood to Recommend | - (0 ratings) | 10.0 (27 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (1 ratings) |
Usability | - (0 ratings) | 10.0 (27 ratings) |
Availability | - (0 ratings) | 10.0 (1 ratings) |
Performance | - (0 ratings) | 9.0 (1 ratings) |
Support Rating | - (0 ratings) | 10.0 (27 ratings) |
In-Person Training | - (0 ratings) | 8.0 (1 ratings) |
Online Training | - (0 ratings) | 7.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 5.8 (4 ratings) |
Configurability | - (0 ratings) | 8.0 (1 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 9.0 (1 ratings) |
Ease of integration | - (0 ratings) | 9.0 (1 ratings) |
Product Scalability | - (0 ratings) | 9.0 (1 ratings) |
Vendor post-sale | - (0 ratings) | 10.0 (1 ratings) |
Vendor pre-sale | - (0 ratings) | 10.0 (1 ratings) |
AudioCodes Voca Conversational Interaction Center | Bright Pattern Contact Center | |
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Likelihood to Recommend | ![]() AudioCodes No answers on this topic | Bright Pattern, Inc.
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Pros | ![]() AudioCodes No answers on this topic | Bright Pattern, Inc.
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Cons | ![]() AudioCodes No answers on this topic | Bright Pattern, Inc.
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Usability | ![]() AudioCodes No answers on this topic | Bright Pattern, Inc.
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Reliability and Availability | ![]() AudioCodes No answers on this topic | Bright Pattern, Inc.
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Performance | ![]() AudioCodes No answers on this topic | Bright Pattern, Inc.
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Support Rating | ![]() AudioCodes No answers on this topic | Bright Pattern, Inc.
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In-Person Training | ![]() AudioCodes No answers on this topic | Bright Pattern, Inc.
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Online Training | ![]() AudioCodes No answers on this topic | Bright Pattern, Inc.
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Implementation Rating | ![]() AudioCodes No answers on this topic | Bright Pattern, Inc.
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Alternatives Considered | ![]() AudioCodes No answers on this topic | Bright Pattern, Inc.
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Scalability | ![]() AudioCodes No answers on this topic | Bright Pattern, Inc.
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Return on Investment | ![]() AudioCodes No answers on this topic | Bright Pattern, Inc.
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ScreenShots | Bright Pattern Contact Center Screenshots |