Item: Bright Pattern Contact Center
Rating: 10
Author: Leo Malan

Use Cases and Deployment Scope

We are a Bright Pattern Contact Center partner in South Africa. We selected Bright Pattern Contact Center as our omnichannel contact center product of choice for 3 key reasons.

1) 30% - 40% saving on license fees vs competitors. License model is simple customers do not have to pay extra for every little add on.

2) At least 50% quicker to implement than any other product we worked with to date.

3) Fantastic support. You can talk to anybody in the company, no client is too small to have their voice heard. Bright Pattern Contact Center is quick to sort out any bugs and listen to the feedback from their partners and clients.

Pros and Cons

Great support
Simple license model
Easy to implement and configure
Regular product updates and enhancements
Stable runtime environment

Some of the configuration screens could be labelled better to help new comers adapt quicker

Return on Investment

We saved customers between 30% - 40% of the cost of their current omnichannel contact center solutions when we implemented Bright Pattern Contact Center
Very quick to implement so we are able to service more customers with same number of staff

Support Rating

People are accessible. You are able to talk to the relevant subject matter experts that can address your specific problem.

Everyone we deal with comes across as knowledgeable in their field and where they cannot solve specific problem they put you in contact with someone that can.

You never feel like you are just a number even though you might be a small client or partner.

Usability

Super fast to implement

Easy to train new staff on the partner side

Easy to train staff on client side and get them to manage most of the day to day maintenance tasks and configs.

Alternatives Considered

Avaya Experience Platform and Genesys Cloud CX

Easy to manage, easy to implement - simple transparent pricing model. Great service.

Key Insights

Do you think Bright Pattern Contact Center delivers good value for the price?

Yes

Are you happy with Bright Pattern Contact Center's feature set?

Yes

Did Bright Pattern Contact Center live up to sales and marketing promises?

Yes

Did implementation of Bright Pattern Contact Center go as expected?

Yes

Would you buy Bright Pattern Contact Center again?

Yes

Other Software Used

Clockify, Lucid Visual Collaboration Suite, Zoho CRM Plus

Likelihood to Recommend

Applicable across the board from small enterprises of say 5 users up to large call center with 100s of agents.

Handles all omnichannel communications.

Strong in and outbound call capability.

Bright Pattern Contact Center omnichannel contact center software review

Overall Satisfaction with Bright Pattern Contact Center