Bright Pattern Contact Center Reviews
Bright Pattern Contact Center

Bright Pattern Contact CenterCompetitors and Alternatives

Most Commonly Comparedto Bright Pattern Contact Center

Best Bright Pattern Contact Center Alternatives for Small Businesses

CloudTalk

Score 8.5 out of 10

CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions.The vendor aims to help teams communicate clearly and efficiently.With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or ecommerce platforms, etc.) and "enterprise…

Higher Rated Features

  • Workforce Optimization (WFO)
  • Contact Center Software
  • Quality management

Nextiva Contact Center

Score 9.3 out of 10
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Nextiva headquartered in Scottsdale, Arizona offers the Nextiva VoIP Call Center solution in two editions, Pro and Enterprise. It also features support for contact centers, allowing clients to manage customer service over multiple channels. Both plans feature unlimited call queues and intelligent call distribution.

Higher Rated Features

  • Workforce Optimization (WFO)
  • Contact Center Software
  • Quality management

Broadvoice

Score 9.2 out of 10

Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.

Higher Rated Features

Customers are more satisfied with the features of Bright Pattern Contact Center than the Broadvoice

Dialpad Support

Score 9.0 out of 10
Learn More

Dialpad Ai Contact Center is an inbound or outbound call center platform and solution, that helps companies connect with customers across all channels and skip the repetitive questions, retaining reviewable conversations and context history.

Higher Rated Features

  • Live reporting
  • Quality management
  • CRM software integration

LiveAgent

Score 8.8 out of 10

LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha, Huawei and…

Higher Rated Features

Customers are more satisfied with the features of Bright Pattern Contact Center than the LiveAgent

Zendesk Talk

Score 8.2 out of 10

Zendesk Talk is call center software built on the Twilio cloud communication platform that integrates with the Zendesk Support ticketing system. This allows customer service teams to provide phone support from the same platform they use to manage all other channels.

Higher Rated Features

  • Click-to-call (CTC)
  • Outbound response
  • Quality management

RingCentral Contact Center

Score 7.9 out of 10
Learn More

RingCentral Contact Center is an AI-first contact center offers a set of cloud-based software plans with basic features including support for inbound and outbound call centers and IVR and ACD capabilities. Advanced features include analytics, real-time call reporting, workforce optimization analytics, and omni-channel integration with SMS, email, and social media platforms.

Higher Rated Features

  • Call tracking
  • Quality management

Aircall

Score 7.8 out of 10

Aircall headquartered in Paris provides a VOIP system for business designed to support contact centers, featuring IVR and automated call routing, conference calls, shared call inbox and call notes, unlimited concurrent calls and call queuing, and many integrations with CRM or marketing systems to support a variety of support or sales purposes.

Higher Rated Features

Customers are more satisfied with the features of Bright Pattern Contact Center than the Aircall

8x8 Contact Center

Score 7.5 out of 10

8x8 Contact Center is a solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platform, 8x8 Contact Center helps businesses to connect and collaborate with individuals working inside and outside of the organization.

Higher Rated Features

Customers are more satisfied with the features of Bright Pattern Contact Center than the 8x8 Contact Center

Best Bright Pattern Contact Center Alternatives for Medium-sized Companies

CloudTalk

Score 8.5 out of 10

CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions.The vendor aims to help teams communicate clearly and efficiently.With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or ecommerce platforms, etc.) and "enterprise…

Higher Rated Features

  • Workforce Optimization (WFO)
  • Contact Center Software
  • Quality management

Nextiva Contact Center

Score 9.3 out of 10
Learn More

Nextiva headquartered in Scottsdale, Arizona offers the Nextiva VoIP Call Center solution in two editions, Pro and Enterprise. It also features support for contact centers, allowing clients to manage customer service over multiple channels. Both plans feature unlimited call queues and intelligent call distribution.

Higher Rated Features

  • Workforce Optimization (WFO)
  • Contact Center Software
  • Quality management

Google Cloud Contact Center AI

Score 7.6 out of 10

Google has launched a cloud based contact center software which uses artificial intelligence (AI) to improve the customer experience and provide real-time insights for agents. Announced in July 2018, this product adds three core AI functionalities to the contact center software tool belt with its Dialogflow feature: virtual agents, AI assistance for human agents, and contact center analytics. Google’s product streamlines inbound and outbound communications by handing off simpler customer…

Higher Rated Features

  • Quality management
  • CRM software integration
  • Multichannel integration

Dialpad Support

Score 9.0 out of 10
Learn More

Dialpad Ai Contact Center is an inbound or outbound call center platform and solution, that helps companies connect with customers across all channels and skip the repetitive questions, retaining reviewable conversations and context history.

Higher Rated Features

  • Live reporting
  • Quality management
  • CRM software integration

Zoom Contact Center

Score 8.9 out of 10
Learn More

Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that drive loyalty. It includes intelligent self-service and routing, a unified communications and contact center, and video optimized high-touch engagements.

Higher Rated Features

Customers are more satisfied with the features of Bright Pattern Contact Center than the Zoom Contact Center

LiveAgent

Score 8.8 out of 10

LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha, Huawei and…

Higher Rated Features

Customers are more satisfied with the features of Bright Pattern Contact Center than the LiveAgent

Genesys Multicloud CX (discontinued)

Score 7.9 out of 10

Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations.

Higher Rated Features

  • Contact Center Software
  • Multichannel integration
  • Omnichannel inbound routing

Salesforce Service Cloud

Score 8.6 out of 10

Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences.

Higher Rated Features

Customers are more satisfied with the features of Bright Pattern Contact Center than the Salesforce Service Cloud

Avaya Experience Platform

Score 8.5 out of 10

The Avaya Experience Platform aims to turn moments with customers into momentum for businesses by making it easier to deliver memorable experiences across all channels and devices, at all times, giving employees tools to respond faster, with greater insight, while engaging and satisfying the needs of customers. The solution boasts an innovation without disruption approach to reduce the amount of investment required to add best-in-class technologies into the customer experience workflows to drive…

Higher Rated Features

  • Multichannel integration
  • CRM software integration
  • Call tracking

Best Bright Pattern Contact Center Alternatives for Enterprises

Google Cloud Contact Center AI

Score 7.6 out of 10

Google has launched a cloud based contact center software which uses artificial intelligence (AI) to improve the customer experience and provide real-time insights for agents. Announced in July 2018, this product adds three core AI functionalities to the contact center software tool belt with its Dialogflow feature: virtual agents, AI assistance for human agents, and contact center analytics. Google’s product streamlines inbound and outbound communications by handing off simpler customer…

Higher Rated Features

  • Quality management
  • CRM software integration
  • Multichannel integration

Salesforce Service Cloud

Score 8.6 out of 10

Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences.

Higher Rated Features

Customers are more satisfied with the features of Bright Pattern Contact Center than the Salesforce Service Cloud

Genesys Multicloud CX (discontinued)

Score 7.9 out of 10

Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations.

Higher Rated Features

  • Contact Center Software
  • Multichannel integration
  • Omnichannel inbound routing

Avaya Experience Platform

Score 8.5 out of 10

The Avaya Experience Platform aims to turn moments with customers into momentum for businesses by making it easier to deliver memorable experiences across all channels and devices, at all times, giving employees tools to respond faster, with greater insight, while engaging and satisfying the needs of customers. The solution boasts an innovation without disruption approach to reduce the amount of investment required to add best-in-class technologies into the customer experience workflows to drive…

Higher Rated Features

  • Multichannel integration
  • CRM software integration
  • Call tracking

NICE CXone Mpower

Score 8.4 out of 10

NICE CXone Mpower is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as automatic call distribution (ACD), interactive voice response (IVR), omnichannel routing, workforce optimization, feedback management, and interaction analytics.

Higher Rated Features

  • Contact Center Software
  • Workforce Optimization (WFO)
  • CRM software integration

Zendesk Talk

Score 8.2 out of 10

Zendesk Talk is call center software built on the Twilio cloud communication platform that integrates with the Zendesk Support ticketing system. This allows customer service teams to provide phone support from the same platform they use to manage all other channels.

Higher Rated Features

  • Click-to-call (CTC)
  • Outbound response
  • Quality management

Five9

Score 8.1 out of 10

Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording.

Higher Rated Features

  • Call analytics
  • Customer interaction analytics
  • Click-to-call (CTC)

Khoros Service

Score 8.1 out of 10
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Khoros Service offers omnichannel engagement on publicly available channels like social, digital, chat, and voice, as well as owned online communities like Khoros Communities. The solution offers 1-to-1 and 1-to-many engagement with customers and consumers, bringing together automation through bots and human agents. Customer inquiries and support-related conversations can be routed and prioritized based on a variety of parameters, and the robust agent desktop solution allows agents to…

Higher Rated Features

Customers are more satisfied with the features of Bright Pattern Contact Center than the Khoros Service