Aurea CRM vs. Sugar Sell (SugarCRM)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Aurea CRM
Score 6.9 out of 10
N/A
Aurea CRM is a comprehensive customer relationship management solution that is designed to enable companies to drive customer engagement tools deep into their sales organization. The vendor says with end-to-end capabilities for sales and marketing, this solution provides a one-stop-shop that delivers a compact overview of team activities, sales pipelines, and key performance indicators so companies can set priorities and make informed decisions. The vendor’s value proposition is that the…N/A
Sugar Sell (SugarCRM)
Score 7.6 out of 10
N/A
Sugar Sell from SugarCRM is a collaborative CRM, allowing users to track and monitor activities, map each customer’s journey and automate as many workflows as you need to. Sugar Sell is presented by the vendor as lean, fast and integratable with anything. Sugar Sell replaces former editions of the SugarCRM product, including the SugarCRM Community Edition, the open source edition, which is discontinued.
$52
per month
Pricing
Aurea CRMSugar Sell (SugarCRM)
Editions & Modules
No answers on this topic
Sugar Professional
$52.00
Per User/Per Month (billed annually)
Sugar Sell
$80.00
Per User/Per Month (billed annually)
Sugar Enterprise
$85.00
Per User/Per Month (billed annually)
Offerings
Pricing Offerings
Aurea CRMSugar Sell (SugarCRM)
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
Aurea CRMSugar Sell (SugarCRM)
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Aurea CRM
8.6
1 Ratings
8% above category average
Sugar Sell (SugarCRM)
8.3
33 Ratings
5% above category average
Customer data management / contact management9.01 Ratings8.532 Ratings
Workflow management8.01 Ratings8.428 Ratings
Territory management8.01 Ratings8.426 Ratings
Opportunity management9.01 Ratings8.626 Ratings
Quote & order management8.01 Ratings7.524 Ratings
Interaction tracking9.01 Ratings7.530 Ratings
Channel / partner relationship management9.01 Ratings8.425 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings8.729 Ratings
Contract management00 Ratings8.426 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Aurea CRM
7.0
1 Ratings
11% below category average
Sugar Sell (SugarCRM)
8.4
25 Ratings
7% above category average
Lead management7.01 Ratings8.822 Ratings
Email marketing00 Ratings8.123 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Aurea CRM
8.5
1 Ratings
9% above category average
Sugar Sell (SugarCRM)
8.5
28 Ratings
9% above category average
Task management8.01 Ratings8.926 Ratings
Reporting9.01 Ratings8.524 Ratings
Billing and invoicing management00 Ratings8.218 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Aurea CRM
6.3
1 Ratings
20% below category average
Sugar Sell (SugarCRM)
8.6
28 Ratings
11% above category average
Forecasting6.01 Ratings8.424 Ratings
Pipeline visualization4.01 Ratings8.925 Ratings
Customizable reports9.01 Ratings8.527 Ratings
Customization
Comparison of Customization features of Product A and Product B
Aurea CRM
8.5
1 Ratings
8% above category average
Sugar Sell (SugarCRM)
8.3
29 Ratings
6% above category average
Custom fields8.01 Ratings8.629 Ratings
Custom objects9.01 Ratings8.926 Ratings
Scripting environment00 Ratings8.419 Ratings
API for custom integration00 Ratings7.425 Ratings
Platform
Comparison of Platform features of Product A and Product B
Aurea CRM
1.0
1 Ratings
153% below category average
Sugar Sell (SugarCRM)
8.1
20 Ratings
7% above category average
Mobile access1.01 Ratings8.120 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Aurea CRM
-
Ratings
Sugar Sell (SugarCRM)
8.8
24 Ratings
13% above category average
Case management00 Ratings8.924 Ratings
Call center management00 Ratings8.519 Ratings
Help desk management00 Ratings8.917 Ratings
Security
Comparison of Security features of Product A and Product B
Aurea CRM
-
Ratings
Sugar Sell (SugarCRM)
8.3
27 Ratings
2% below category average
Single sign-on capability00 Ratings8.621 Ratings
Role-based user permissions00 Ratings8.026 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Aurea CRM
-
Ratings
Sugar Sell (SugarCRM)
8.2
19 Ratings
9% above category average
Social data00 Ratings8.619 Ratings
Social engagement00 Ratings7.716 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Aurea CRM
-
Ratings
Sugar Sell (SugarCRM)
8.3
19 Ratings
11% above category average
Marketing automation00 Ratings8.419 Ratings
Compensation management00 Ratings8.313 Ratings
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User Ratings
Aurea CRMSugar Sell (SugarCRM)
Likelihood to Recommend
7.0
(1 ratings)
7.6
(59 ratings)
Likelihood to Renew
-
(0 ratings)
8.2
(26 ratings)
Usability
7.0
(1 ratings)
8.5
(10 ratings)
Availability
-
(0 ratings)
10.0
(2 ratings)
Performance
-
(0 ratings)
10.0
(2 ratings)
Support Rating
-
(0 ratings)
9.1
(18 ratings)
In-Person Training
-
(0 ratings)
9.0
(1 ratings)
Online Training
-
(0 ratings)
8.0
(1 ratings)
Implementation Rating
-
(0 ratings)
9.0
(9 ratings)
Configurability
-
(0 ratings)
10.0
(1 ratings)
Ease of integration
-
(0 ratings)
10.0
(2 ratings)
Product Scalability
-
(0 ratings)
9.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
9.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
Aurea CRMSugar Sell (SugarCRM)
Likelihood to Recommend
Aurea
I have prepared deeply detailed customised queries to prepare detailed customer reports including markets, segments, classifications and potentials to present to our company management which have been highly appreciated. So, it was well suited in that case. Since I'm traveling a lot for customer visit activities, I frequently need to use it as mobile but it's slightly nightmarish to use its unfriendly search function as well as very slow loading speeds. So, it's less appropriate in that case.
Read full review
SugarCRM
The way Community Tax uses Sugar from a users point of view is, it can house a lot of information for either a company or individual with the option of adding additional sub cases . The down side is there are licenses issued per user and 1 per user is not enough because most of the time we are multitasking. Therefore a program/software would be more suitable instead of using a URL.
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Pros
Aurea
  • customised and detailed query preparation
  • offer creation
  • creation of detailed activity reports
Read full review
SugarCRM
  • Great way to keep myself organized. I do not miss appointments with clients since within the system I can input my appointment time and also send out a reminder to my clients.
  • It has a nice layout [that] does not seem to be cluttered. I find it to be very user friendly.
  • It has customizable dashboards which I find beneficial
Read full review
Cons
Aurea
  • slightly complex user interface and menu items
  • very slow loading speeds particularly for mobile smartphone use
  • missing information for current or next steps of the menu while typing or entering something
Read full review
SugarCRM
  • The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
  • General layout could be improved by the addition of modern templates to customize the standard look and feel
  • Support communities could be further improved with the addition of videos on how to do specific configuration, modules.
Read full review
Likelihood to Renew
Aurea
No answers on this topic
SugarCRM
Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
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Usability
Aurea
Since it's providing useful features, I like to use Aurea CRM on my company PC at the office for my daily activities. However, we are in highly digital age via mobile devices particularly smart phones and we need to use softwares even in mobility which is highly weak feature of Aurea CRM and needs to be improved as soon as possible.
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SugarCRM
There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.
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Reliability and Availability
Aurea
No answers on this topic
SugarCRM
SugarCRM has never been down for us.
Read full review
Performance
Aurea
No answers on this topic
SugarCRM
No response time issues ever. Very productive due to its ease of use.
Read full review
Support Rating
Aurea
I'm not getting in touch directly with Aurea CRM support team member because they have trained our company's IT team members that are in direct contact with Aurea CRM support channel. As far as I know, the overall support for Aurea CRM is quite good and highly prompt in a professional way.
Read full review
SugarCRM
Sugar Sell's support team is great, they helped us during the implementation process when we were new to the Sugar Sell CRM. They explained to us the essential feature sets that we can explore and implement tailored to our use case, requirements, and expectation of the platform. They are also super responsive and are available on multiple channels like call, mobile support, chat apart from email which makes them very much reachable in case of any mission-critical issue.
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In-Person Training
Aurea
No answers on this topic
SugarCRM
We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
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Online Training
Aurea
No answers on this topic
SugarCRM
Only part of an implemementation as noted previously.
Read full review
Implementation Rating
Aurea
No answers on this topic
SugarCRM
Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
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Alternatives Considered
Aurea
I didn't select Aurea CRM myself. Since our company is global, our headquarter has selected Aurea CRM after certain years of old Oracle based Crm use. As far as I know the old one was having some weaknesses about reporting, analysing via queries, lack of marketing activies etc. That's why our top management has selected Aurea CRM for a better solution which I highly agree with it except terrible mobile use.
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SugarCRM
Sugar Sell is the only product we found that met the needs of everyone involved in the evaluation process. It can be customized to accomplish just about anything you need, and trust me....we pushed the limits on that. It is a product that our users actually enjoy using which in itself contributes to productivity. We used other CRM tools in the past, and the discontent from our users resulted in consistently declining use and ultimately dropping those products.
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Scalability
Aurea
No answers on this topic
SugarCRM
Works from 2-300 Users in our experience.
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Return on Investment
Aurea
  • positive impact for efficiency of indoor sales activies
  • positive impact for better report preparation
  • negative impact for mobile use
Read full review
SugarCRM
  • Overall seems to be more expensive than other subscription based CRMs.
  • Has positively impact our sales team to make more efficient and accountability among sales teams. Also allows for high level aggregated reporting
  • Has been impactful for all teams, not only sales to track individual activity on a daily, weekly, monthly and quarterly basis
Read full review
ScreenShots

Aurea CRM Screenshots

Screenshot of