Aurea Process vs. BiZZdesign HoriZZon (Enterprise Studio)

The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...

Incentivized

I would not recommend using BizzDesign. For Enterprise Architecture, like business strategy, business process modelling, IT architectures there are better and in most cases less expensive tools.

• Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
• User-friendly UI
• Relatively painless implementation

Incentivized

• Archimate support is as defined in the Archimate standard.

• Standard edition is significantly lighter touch than the (pricier) Enterprise version
• There are similar solutions on the market that are competitively prices and offer positive user experience
• Data migration can be tricky at times

Incentivized

• Usability of the tool is quite bad.
• It is tedious to even create simple reports. Created reports are published as image, so basically not usable for end users.
• Support of other model languages than Archimate is less supported. In ERD you do not even have a layout functionality.
• Any state of the art integrations like cloud stencils are missing.
• Import/export with Excel is tedious and SQL import not fully implemented.

Support for simple questions is okay. For some more elaborate things, also tool errors, you may not get even an answer for months/more than a year.

• As our customers vary in size and maturity, the ROI ranges accordingly.
• For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
• For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.

Incentivized

• We were not able to get much benefit from the tool. Some users and partner teams meanwhile moved on to other software.