Aurea Process vs. Google VR

The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...

Incentivized

It's well suited when reaching a general population who's not too tech-savvy and isn't well integrated with the current VR ecosystem. To get into Google VR all you need is a Google Cardboard and a phone with the supported software. The setup for an Oculus and other devices really takes a lot of time to set up and equipment. That's Google VR's greatest factor.

Incentivized

• Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
• User-friendly UI
• Relatively painless implementation

Incentivized

• Navigation
• Augmented reality.
• Virtual reality.
• Google lens.

Incentivized

• Standard edition is significantly lighter touch than the (pricier) Enterprise version
• There are similar solutions on the market that are competitively prices and offer positive user experience
• Data migration can be tricky at times

Incentivized

• Documentation
• E-mail
• Forum support

Incentivized

Google VR lets us use Google lens. Google lens is the best way to find a certain place, object, or thing in a live form. We can a ticket, and using scanning the barcode using google lens tells us the arrival and departure. We can copy a text and paste it onto our laptop screen. We can try any outfit virtually and look if it's in our room.

Incentivized

• As our customers vary in size and maturity, the ROI ranges accordingly.
• For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
• For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.

Incentivized

• Provided therapy for over 1000s of clients.
• Helped a company find it's own business based on this product.
• It's fun!

Incentivized