Aurea Process vs. SafetyCulture

The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...

Incentivized

I think any contractor could put the iAuditor platform to good use. The ability to build custom guides and reporting tools could be useful to just about any business. Only classified government or very high-security work may be a situation where the cloud-based iAuditor platform may not be appropriate.

Incentivized

• Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
• User-friendly UI
• Relatively painless implementation

Incentivized

• Regular checks
• Quality and procurement
• Company audits

Incentivized

• Standard edition is significantly lighter touch than the (pricier) Enterprise version
• There are similar solutions on the market that are competitively prices and offer positive user experience
• Data migration can be tricky at times

Incentivized

• I wish it was priced lower so I could deploy to more team members.
• I wish I had additional control over how the report looked.

Incentivized

I have only once requested support and I received it in a timely manner

Incentivized

Haven't used any other off-the-shelf software that's similar.

Incentivized

• As our customers vary in size and maturity, the ROI ranges accordingly.
• For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
• For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.

Incentivized

• Saving time for employees, meaning that they can get back to adding value.

Incentivized