Aurea Process vs. Microsoft Application Server (deprecated)

The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...

Incentivized

Microsoft Application Server has been incredible this past year during COVID. Previously I would have said that we could go without it, but after this past season, I’m glad we have utilized it. Without having this software set up prior to COVID, we would have been in a tough situation. I mention COVID a lot because we were able to continue our work almost seamlessly this entire year.

• Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
• User-friendly UI
• Relatively painless implementation

Incentivized

• Microsoft Application Server has proven to be highly reliable and effective at deploying to all of its clients.
• Application performance is surprisingly good and responsive even in bandwidth-constrained environments and generally very reliable.
• All software programs are manageable from a single location, even when bandwidth is limited.

• Standard edition is significantly lighter touch than the (pricier) Enterprise version
• There are similar solutions on the market that are competitively prices and offer positive user experience
• Data migration can be tricky at times

Incentivized

• Some security hotfixes and general release updates require restarts.
• We wish it supported more applications out of the box.
• Thin client support would be great for MS Application Server.

Incentivized

I have found Microsoft Application Server to be incredibly easy to use. I have used dozens of similar programs and have always struggled to navigate through all the functions. So far I have been able to adapt and learn this software with ease. I rarely run into a problem that I wasn’t easily able to move forward on with a few tips.

Stability is one of the first things we consider when evaluating software. MS Application Server has been rock solid and has reduced the time that our IT staff dedicates to maintaining our legacy applications.

Incentivized

It has a similar feature to what Microsoft Application Server has but at a greater cost and also having to deal with another vendor when we could use a full Microsoft Stack for better training and support.

Incentivized

• As our customers vary in size and maturity, the ROI ranges accordingly.
• For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
• For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.

Incentivized

• Our ROI has been great since it has enabled our IT staff to have a central location to perform application updates which enables us to save time and money.
• Deployment is very easy since the internal applications that required constant updating are now updated in one central location.
• It's a lot easier to be within compliance protocols requirements.

Incentivized