Aurea Process vs. Navvia

The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...

Incentivized

Process /Procedure production. Collaboration. Training / Education.

Incentivized

• Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
• User-friendly UI
• Relatively painless implementation

Incentivized

• Now takes Visio process flow diagrams and converts them into Navvia for process document production.
• Allows you to build your own profiles (essentially a custom template) for documentation.
• Has good reference / trainingmaterial for ITIL, CoBit etc..

Incentivized

• Standard edition is significantly lighter touch than the (pricier) Enterprise version
• There are similar solutions on the market that are competitively prices and offer positive user experience
• Data migration can be tricky at times

Incentivized

• I don't particularly like the Navvia RACI being a RA(S)CI. Not a big issue however.

Incentivized

Seems very easy to use. Basically if you are OK with Process flow diagramming then "the rest" is easy.

Incentivized

Someone always available .Regular check-ins.

Incentivized

• As our customers vary in size and maturity, the ROI ranges accordingly.
• For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
• For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.

Incentivized

• Ensures that Process Production is more efficient.
• Allows faster collaboration via Navvia and Company email.

Incentivized