Avaya Enterprise Cloud vs. Lumen Edge Private Cloud vs. Rackspace Managed Private Cloud

With the Avaya tools and help of the support team we can implement mini applications to meet our staff needs quickly and efficiently

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CenturyLink Private Cloud is well suited for companies that are smaller and wouldn't have to undergo scaling for a longer time. Apart from that, it does well in almost all categories. It wouldn't actually be useful for bigger companies since the UI is a bit laggy sometimes and usually, it's not advisable for big companies.

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I used gsuite so they have many feature where expensive too on the other hand rackspace email solution is cheaper with limited facility.

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• Seamless WFH connectivity
• New interface and ease of working for agents
• CX improvement

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• robust framework
• amazing customer support in case you're facing maintenance issues
• collaborative ability is off the charts

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• Allies manipulation so that we can rename the email box easily.
• Microsoft Office support it's helps to use office 365
• Chat support for any error
• Price is reasonable
• No need to worry about configuration all are easy to use.

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• the Admin Portal needs to be improved to be much more robust
• Support Teams need to understand the difference between on premise and in the cloud applications

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• UI can be really improved, since it sometimes lags a lot
• Very few know about the product, so they should advertise a bit more
• There maybe scaling issues since it's a relatively smaller company compared to its competitors

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• Need to be more cheaper
• Signature system improvement
• Spam protection should be more strong
• Custom url facility
• Storage Drive service

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Avaya Enterprise Cloud had the ability to give us a hosted private cloud over Genesys.

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It doesn't stack up that well against them, since these are big companies and have huge infrastructures and they provide smooth scaling features. However CenturyLink Private Cloud is a little concise and not many people know about it, so I feel like they should advertise more and try to improve their customer outreach.

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Their service is complex. Need more technical skills to establish the service where rackspace is cheaper and easier to deploy

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• when I retire my supervisor will not need to replace me
• no more time spent on certificates and upgrades

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• We reduced our cloud hosting costs a lot after switching to CenturyLink Private Cloud
• Maintenance is very easy since there is documentation available for every part
• It had some issues with the UI but we can neglect those considering the pricing options they provide.

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• Negative impact is nothing
• Positive support is no hardware required in office premises.
• Easily can manage any issues from control panel.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info