AvePoint Confidence Platform vs. Backupify

AvePoint's Confidence Platform is very well suited for all businesses, specifically those on a budget, who are looking to secure, harden, and manage their Microsoft 365 environment. Their stack includes products to migrate data, back up data, secure and maintain data, apply custom policies around data management, and get valuable insights into how your data is being used. I cannot think of a scenario where their products would not be well suited for a company, because data management is critical.

Incentivized

In the past, we have had many challenges. [In my opinion], here are the most pertinent ones: Firstly, [I have found that when] backups fail, there is no notification and it is up to the user to notice. Thus you may well be paying for a service that doesn't work [in my view]. Secondly, Backupify recently moved their platform and the legacy data we had spent 8 years backing up, is no longer searchable as it was before. The most infuriating part of this change, [that I've discovered], was the lack of communication to the user base. It took [us] 6 months with support to understand the exact nature of the change. Also, [I found] that they will not do anything about this apart from add a 'feature request'. [The way I understood] the reply from the CSM was that if we don't like this, we can simply leave. As a long-standing customer [I believe] the way we were treated was disheartening and unprofessional given that you need a backup provider to be with you for the long term. [In my opinion] the change from Backupify to Datto has not been a positive experience.

• Multiple backups a day
• Able to bring own storage
• Set and forget

Incentivized

• Back up Google
• Back Up Microsoft
• Easy recovery of data

• It can be a bit tricky to set up the repositories initially.
• Can sometimes err out with telling you why.

Incentivized

• Multi-factor Authentication is cumbersome to set up on a new device.

Incentivized

Overall, I think AvePoint's Confidence Platform, and specifically, their backup solution and data migration solution, are very user friendly, even for a novice. Their knowledge base for the products is extensive, and provides detailed instructions for almost everything you will be doing within their platform. They also have a very knowledgeable support staff, and their products are tailored to make your company more secure.

Incentivized

Very simple user interface and straight forward to complete back ups and restore. It was very easy to set up and then easy to maintain. It does not require any regular maintenance unless you want to delete out data. I only go in to delete old user data for licenses or to restore

So far it’s been a 50/50. Some issues are ignored, whilst others handled quite well.

Incentivized

AvePoint Cloud Backup for Office 365 stacks up against Datto Backupify well. Although I feel that Datto's Backupify was a bit easier to configure and setup, and process backups. Probably because I have experience with it, but overall I do feel that it is easier to use than AvePoint.

Incentivized

The products are very similar. [In my opinion] one would be hard-pressed to find customer care worse than what we have experienced with Datto Backupify.

• Secure our data
• Migrate data very Fast

Incentivized

• Inexpensive cost for the peace of mind.

Incentivized