AvidCX vs. Genesys Multicloud CX (discontinued)
AvidCX vs. Genesys Multicloud CX (discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
AvidCX | N/A | Built exclusively for the housing industry, the vendor provides AvidCX to users so that they can understand everyone and everything that shapes their brand. With it, home industry professionals can measure, understand, and improve how their brands perform at every touchpoint. The vendor describes the platform as a 360º platform that cost-effectively measures and analyzes each step in the total brand experience. | N/A | |
Genesys Multicloud CX (discontinued) | N/A | Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations. | N/A |
AvidCX | Genesys Multicloud CX (discontinued) | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
AvidCX | Genesys Multicloud CX (discontinued) | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
|
AvidCX | Genesys Multicloud CX (discontinued) | ||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
|
AvidCX | Genesys Multicloud CX (discontinued) | |
---|---|---|
Small Businesses | Sogolytics Score 8.9 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Quadient Inspire Score 9.4 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
AvidCX | Genesys Multicloud CX (discontinued) | |
---|---|---|
Likelihood to Recommend | - (0 ratings) | 7.7 (147 ratings) |
Likelihood to Renew | - (0 ratings) | 8.0 (26 ratings) |
Usability | - (0 ratings) | 6.9 (18 ratings) |
Availability | - (0 ratings) | 8.0 (4 ratings) |
Performance | - (0 ratings) | 7.1 (4 ratings) |
Support Rating | - (0 ratings) | 8.7 (21 ratings) |
In-Person Training | - (0 ratings) | 8.1 (3 ratings) |
Online Training | - (0 ratings) | 7.3 (2 ratings) |
Implementation Rating | - (0 ratings) | 3.8 (11 ratings) |
Configurability | - (0 ratings) | 6.5 (3 ratings) |
Ease of integration | - (0 ratings) | 2.1 (4 ratings) |
Product Scalability | - (0 ratings) | 7.3 (4 ratings) |
Vendor post-sale | - (0 ratings) | 7.3 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 7.3 (2 ratings) |
AvidCX | Genesys Multicloud CX (discontinued) | |
---|---|---|
Likelihood to Recommend | Avid Ratings No answers on this topic | Discontinued Products |
Pros | Avid Ratings No answers on this topic | Discontinued Products |
Cons | Avid Ratings No answers on this topic | Discontinued Products |
Likelihood to Renew | Avid Ratings No answers on this topic | Discontinued Products |
Usability | Avid Ratings No answers on this topic | Discontinued Products |
Reliability and Availability | Avid Ratings No answers on this topic | Discontinued Products |
Performance | Avid Ratings No answers on this topic | Discontinued Products |
Support Rating | Avid Ratings No answers on this topic | Discontinued Products |
In-Person Training | Avid Ratings No answers on this topic | Discontinued Products |
Online Training | Avid Ratings No answers on this topic | Discontinued Products |
Implementation Rating | Avid Ratings No answers on this topic | Discontinued Products |
Alternatives Considered | Avid Ratings No answers on this topic | Discontinued Products |
Scalability | Avid Ratings No answers on this topic | Discontinued Products |
Return on Investment | Avid Ratings No answers on this topic | Discontinued Products |
ScreenShots | AvidCX Screenshots | Genesys Multicloud CX (discontinued) Screenshots |