TrustRadius

Awaken Scripting vs. Cortana (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Awaken Scripting
Score 7.0 out of 10
Mid-Size Companies (51-1,000 employees)
Awaken Intelligence offer software to help show users the complete picture of contact centre. Their voice analytics, speech analytics, actionable insights, dynamic call scripting and agent guidance products are presented as flexible, easy to work with and adaptable as a call centre evolves and grows. The Awaken Intelligence team boasts over 35 years combined experience operating outsourced contact centres and providing software solutions, meaning products are designed by contact centre people…N/A
Cortana (discontinued)
Score 7.6 out of 10
N/A
Microsoft's Cortana was a general purpose productivity assistant, that has been deprecated as a standalone product.N/A
Pricing
Awaken ScriptingCortana (discontinued)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Awaken ScriptingCortana (discontinued)
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Awaken ScriptingCortana (discontinued)
Best Alternatives
Awaken ScriptingCortana (discontinued)
Small Businesses
Fin by Intercom
Fin by Intercom
Score 8.7 out of 10
Fin by Intercom
Fin by Intercom
Score 8.7 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Awaken ScriptingCortana (discontinued)
Likelihood to Recommend
-
(0 ratings)
7.1
(3 ratings)
User Testimonials
Awaken ScriptingCortana (discontinued)
Likelihood to Recommend
Awaken Intelligence
No answers on this topic
Discontinued Products
It's easy for anyone who is expecting some simple AI problems like fetching the keywords, understanding the intent, language translation, etc. to be solved from an existing database and all they need is to connect to their APIs via a subscription model. But for complex use cases, there is still room for improvement like customization of underlying AI models for a specific use case like identifying some unique identifiers with respect to industry.
Verified User
Anonymous
Read full review
Pros
Awaken Intelligence
No answers on this topic
Discontinued Products
  • Being hosted in Azure solves a massive hosting problem
  • The language understanding system has the ability to revolutionize many vertical markets
  • Integrating with Cortana Analytics was really simple due to easy to understand documentation
Rich Mephan | TrustRadius Reviewer
Rich Mephan
Director of Research and Development
Read full review
Cons
Awaken Intelligence
No answers on this topic
Discontinued Products
  • More partnerships with colleges and schools to increase the workforce with technical knowledge (increase local workforce)
  • Have more online training and documentation in other languages
  • Have affordable prices for students
Fernanda Ministerio | TrustRadius Reviewer
Fernanda Ministerio
Especialista de Desenvolvimento Industrial
Read full review
Alternatives Considered
Awaken Intelligence
No answers on this topic
Discontinued Products
IBM Watson Assistant has been early into this market and has improved a lot over time compared to Azure AI Cortana. More documentation related to the services. But Ease of integration Azure AI ranks over IBM Watson Assistant. And again in terms of services offered under the ecosystem, Azure AI precedes IBM Watson Assitant.
Verified User
Anonymous
Read full review
Return on Investment
Awaken Intelligence
No answers on this topic
Discontinued Products
  • Difficult to ascertain the ROI as we are a software house who have developed a module in our application using Cortana. However for companies that use our software I would say the use of sentiment analysis in our application could free up at least 1 full time resource to be used elsewhere in their organisation.
Rich Mephan | TrustRadius Reviewer
Rich Mephan
Director of Research and Development
Read full review
ScreenShots