AWS Batch vs. BMC Helix ITSM

More appropriate if you have a tech group that can use more of the AWS Batch rather than one or 2 things. It works great for me, but there was a huge learning curve the first week of using it. Now, I love it - and I hope to dig deep into other parts not just S3.

Incentivized

BMC Helix ITSM it is all round platform for any size enterprise offering every capability you would need with a high level of customization capabilities offering the possibility to align the tool to your processes. The platform leverages AI in multiple places improving the overall experience and efficiency. Unfortunately some parts of the platform are still running on old technology, holding back the rest of platform from evolving even faster

Incentivized

• Easy to orchestrate and trigger jobs
• No time limit issues like lambda
• Multiple Jobs can be run in same single compute and job queue
• JOb queue can queue up task for parralled or serialization

Incentivized

• AI drive incident correlation leading to identifying problems and major incidents quickly.
• Digital Workplace gives end-users a modern and personalized UI to submit requests, monitor service health, and receive self-help.
• As an enterprise ITSM, it is critical that Request, Incident, Problem, Asset, and Change Management are integrated and flow together. BMC Helix is built on this principle.

Incentivized

• Jobs monitoring dashboards are not matured
• Documentation and support is something which can be improved
• Sometime i faced the slow response or slow in performance i would say

Incentivized

• Service Level management configs can be lengthy, and when changes are needed to specific SLA, it does take a long time to configure. Templates work but only for certain things, lots of manual work is still required.
• The Online product documentation can be confusing or in same cases not correct.
• BMC products are sometimes expensive. When partners try to resell licenses or increase their own allotment, it becomes very expensive.

Incentivized

It provides the tool we need and is able to be customised to meet new requirements. Cost to change in training and integrations would be considerable.

Key advantages include cost-effectiveness through dynamic resource provisioning and the use of spot instances. It auto-scales to meet workload demands, allowing easy job submission via the AWS Management Console or SDKs. It integrates seamlessly with other services like S3 and CloudWatch. It features automatic retries for failed jobs. It allows for a custom computing environment tailored to specific needs

Incentivized

Overall the product enhances the capability of incident management, problem management and change management. The AI based framework helps generated better visibility and reports. The effectiveness of enhanced service desk suuport improves end user experience as the incidents are handled well in time and aged incidents are highlighted at the right time.

Incentivized

for now we are satisfied. first two months 😉

Incentivized

could be faster. db is slower from introducing postgresql

Incentivized

Their tech support is top notch. They respond and get back to us, even on lower level incidents and issues, very quickly. It is rare that we deal with a support technician who does not know what they are doing.

the trainers dont have so much practical experiences. its mostly follow up and reading existing documentation withou own input. of course experiences people are on shore or have no free time. sad truth

Incentivized

Satisfied because I didn't have to do it!

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We wanted to start everything on a scale & with fewer resources to manage the underlying infrastructure.

Incentivized

I believe Remedy's performance and market share exceeds its competitors. But it is worth mentioning that Microsoft's SCCM has excellent integration with Microsoft enterprise solutions and has is less expensive and not efficient. The IBM solution has better analytics but lacks the wide features and capabilities of Remedy. HP & CA are the real competitors for Remedy but lacks the stability, maturity, and effectiveness in Remedy

Incentivized

unclear. lot of for less

Incentivized

Again, always room for improvement, but a very stable product none-the-less.

Incentivized

• Overall over business is able to save the cost
• Saved our times to improve the existing process
• Able to integrate with other applications as well, so that is plus point

Incentivized

• Positive: an introduction to ITIL and viewing Asset, User Management from the perspective of ITIL, and how BMC has implemented those processes
• Negative: The development team needs to communicate better with the sales and support side, and they need offer an open API
• Negative: Currently the Asset Management side has little security and validation of Asset input: anyone can make API (mostly), at any item, which is a problem that I am apart of solving.
• The UX needs updating, badly. Its quality is poor: it functions, but it is cumbersome, click-heavy and requires several hours to understand how to function with it. Also, it needs to ditch IE11 support, altogether.

Incentivized