What users are saying about
14 Ratings
2 Ratings
14 Ratings
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Score 8.9 out of 100
2 Ratings
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Score 9.7 out of 100

Likelihood to Recommend

AWS Chatbot

It's perfect to detect any operational issues without going into cloud watch and looking at all the logs. This is a really useful solution where the whole team can be added a central challenge such as Slack and everyone can keep track of the incoming messages. This makes collaboration really easy.I don't see any case where it is less appropriate but you have to understand all the features before start using it.
Anonymous | TrustRadius Reviewer

Tidio

It's extremely easy to install and set up. The visual customization is thorough (brand colors etc.). There is lots of help documentation. There is an iOS and Android app for users on the go and built in integrations with CRMs as well as other third-party applications, along with a Zapier API which can connect to virtually any other third-party application.
Jonathan Rockett | TrustRadius Reviewer

Pros

AWS Chatbot

  • You can ask about the status of your cloud computing resources on AWS.
  • Managing resources from a chat and being able to monitor them.
Anonymous | TrustRadius Reviewer

Tidio

  • Very intuitive interface and management.
  • Scalable plans that don't require me to purchase features I don't need.
  • Super simple chat bot administration.
Jonathan Rockett | TrustRadius Reviewer

Cons

AWS Chatbot

  • I believe more functionality must be on the roadmap.
Anonymous | TrustRadius Reviewer

Tidio

  • A built in call tracking module would be great.
Jonathan Rockett | TrustRadius Reviewer

Alternatives Considered

AWS Chatbot

Once we have everything on AWS environment we decided to change our solution to AWS Chatbot and we can say it has been meeting all the expectations and we are not missing any feature that we had before.
Anonymous | TrustRadius Reviewer

Tidio

Jonathan Rockett | TrustRadius Reviewer

Return on Investment

AWS Chatbot

  • As we are receiving this kind of alerts almost in real time our response time is being faster and we can have a better solution to our customers.
Anonymous | TrustRadius Reviewer

Tidio

  • Captured leads that might have fallen through the cracks.
  • Free account provides plenty of basic features, so the ROI is 100%.
  • Dashboard with all communications eliminates chasing around emails.
Jonathan Rockett | TrustRadius Reviewer

Pricing Details

AWS Chatbot

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Tidio

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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