AWS Chatbot vs. Zoom Contact Center
AWS Chatbot vs. Zoom Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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AWS Chatbot | N/A | AWS Chatbot is an interactive agent designed to make it easy to monitor and interact with AWS resources in Slack channels and Amazon Chime chat rooms. With AWS Chatbot users can receive alerts, run commands to return diagnostic information, invoke AWS Lambda functions, and create AWS support cases. | N/A | |
Zoom Contact Center | N/A | Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that drive loyalty. It includes intelligent self-service and routing, a unified communications and contact center, and video optimized high-touch engagements. | $69 per month per user |
AWS Chatbot | Zoom Contact Center | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
AWS Chatbot | Zoom Contact Center | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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AWS Chatbot | Zoom Contact Center | |
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Small Businesses | Smith.ai Live Website Chat Score 9.0 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
AWS Chatbot | Zoom Contact Center | |
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Likelihood to Recommend | - (0 ratings) | 8.9 (12 ratings) |
AWS Chatbot | Zoom Contact Center | |
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Likelihood to Recommend | Amazon AWS No answers on this topic | Zoom |
Pros | Amazon AWS No answers on this topic | Zoom |
Cons | Amazon AWS No answers on this topic | Zoom |
Alternatives Considered | Amazon AWS No answers on this topic | Zoom |
Return on Investment | Amazon AWS No answers on this topic | Zoom |
ScreenShots | Zoom Contact Center Screenshots |