What users are saying about
20 Ratings
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Score 8.7 out of 100
8 Ratings
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Score 9.3 out of 100

Likelihood to Recommend

AWS Config

It's really good if your infrastructure services is all in AWS, that means everything could be audited and monitored using AWS config. You also can create alarms to notify you or your team about any changes on your AWS resources which is very useful to prevent abuse if you have a fairly large team. It's also very useful whenever some third party wants to audit your AWS resources, if you have a fairly comprehensive AWS config configured, the auditing process will be easy since they only need to look at your AWS config setup.
Anonymous | TrustRadius Reviewer

ServiceNow IT Operations Management

We have taken advantage of the single platform for different IT disciplines over the past few years and now we are doing more and more with the integrations. Our teams are looking at the same information which stops the blame game a lot. Their newest AIOps has been a very nice surprise as we've tried another tool for about 2 years and it required us to hire outside consultants to try and build what we needed. So far, ServiceNow found a lot of things we didn't know to look for. It's not perfect in fixing everything, but really has provided a lot of visibility and troubleshooting.
Anonymous | TrustRadius Reviewer

Pros

AWS Config

  • Great to track config changes and helpful for troubleshooting.
  • Great for compliance questions you might get.
Anonymous | TrustRadius Reviewer

ServiceNow IT Operations Management

  • In platform expertise and workflows, so we don't allows have to build everything from scratch.
  • Tight integration within ServiceNow (especially ITSM) but also brings information and data in from other sources, so I don't feel we are stuck in a proprietary hole.
  • Increased investment in AIOps and automation
  • Relatively fast time to value with out-of-the-box capabilities and automation.
Anonymous | TrustRadius Reviewer

Cons

AWS Config

  • Vendor [lock-in] as this is only available on AWS
  • [The] interface is dated and is [in] need of updating by AWS
  • Graphing is [...] not the easiest to configure
Anonymous | TrustRadius Reviewer

ServiceNow IT Operations Management

  • A lot of flexibility in the licensing options which can get overwhelming.
  • They are just starting to get into helping with DevOps so I don't have as much experience there but it's a challenge for us.
  • Pricing negotiations - although that can be pretty much every vendor.
Anonymous | TrustRadius Reviewer

Performance

AWS Config

AWS Config 9.6
Based on 4 answers
Would rate lower for other workloads but for AWS workloads its simple to set up, cost effective and customisable. Primary use case is compliance from a governance perspective.
Anonymous | TrustRadius Reviewer

ServiceNow IT Operations Management

No score
No answers yet
No answers on this topic

Alternatives Considered

AWS Config

I do not know or have used any other product in AWS cloud space that matches what AWS Config provides. We have some custom built monitoring and governance, however that is there because AWS Config does not provide it currently.
Anonymous | TrustRadius Reviewer

ServiceNow IT Operations Management

BMC was our legacy system before deploying ServiceNow. It's time had passed for us as it couldn't really keep up with our move to cloud and the number of services we were using. The cost kept getting higher, especially with all of the customization we had to do. Over the years, just got unwieldy. We still use Splunk for raw data and log analysis, but we upgraded to ServiceNow event management and the Loom system log analytics. We had Loom before ServiceNow bought them, but it's nice it's all on one platform for us. Splunk at times had so much info, we didn't know where to start, but ServiceNow gives us a great starting point.
Anonymous | TrustRadius Reviewer

Return on Investment

AWS Config

  • A "Big Fish" company that is more concerned about the security of their data came aboard with us more easily since they trust us with the AWS config setup
  • Less time to debug or finding out issue on infrastructure whenever it happens
  • Easy and fast to roll back whenever changes that caused issues happen
Anonymous | TrustRadius Reviewer

ServiceNow IT Operations Management

  • Eliminated a lot of manual processes with automation and sharing information across team.
  • Cleaned up our CMDB from well below 40% accurate to well over 90%.
  • AIOps finding anomalies and tying them to service maps.
Anonymous | TrustRadius Reviewer

Pricing Details

AWS Config

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

ServiceNow IT Operations Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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