What users are saying about
29 Ratings
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Score 8.6 out of 100
26 Ratings
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Score 8.4 out of 100

Attribute Ratings

  • ServiceNow IT Operations Management is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.7

AWS Config

87%
6 Ratings
9.6

ServiceNow IT Operations Management

96%
3 Ratings

Performance

9.6

AWS Config

96%
4 Ratings

ServiceNow IT Operations Management

N/A
0 Ratings

Likelihood to Recommend

AWS Config

It's really good if your infrastructure services is all in AWS, that means everything could be audited and monitored using AWS config. You also can create alarms to notify you or your team about any changes on your AWS resources which is very useful to prevent abuse if you have a fairly large team. It's also very useful whenever some third party wants to audit your AWS resources, if you have a fairly comprehensive AWS config configured, the auditing process will be easy since they only need to look at your AWS config setup.
Anonymous | TrustRadius Reviewer

ServiceNow IT Operations Management

We have taken advantage of the single platform for different IT disciplines over the past few years and now we are doing more and more with the integrations. Our teams are looking at the same information which stops the blame game a lot. Their newest AIOps has been a very nice surprise as we've tried another tool for about 2 years and it required us to hire outside consultants to try and build what we needed. So far, ServiceNow found a lot of things we didn't know to look for. It's not perfect in fixing everything, but really has provided a lot of visibility and troubleshooting.
Anonymous | TrustRadius Reviewer

Pros

AWS Config

  • The ability to track changes in AWS is paramount, AWS config allows you to do this
  • Allows the auditing of an AWS account
  • Can view history of an account that has AWS config enabled
Anonymous | TrustRadius Reviewer

ServiceNow IT Operations Management

  • license management
  • Integrate with other tools
  • Dashboards
  • Change Management - impact analysis
Gal Avraham | TrustRadius Reviewer

Cons

AWS Config

  • It's only AWS, no third party.
  • Not the most intuitive interface, but with a little getting used to it is OK.
Anonymous | TrustRadius Reviewer

ServiceNow IT Operations Management

  • They have a little more room for improvement on the reporting side, as well as on the IPC scheduling communications side.
Ashish Dharia | TrustRadius Reviewer

Pricing Details

AWS Config

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

ServiceNow IT Operations Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Performance

AWS Config

AWS Config 9.6
Based on 4 answers
Would rate lower for other workloads but for AWS workloads its simple to set up, cost effective and customisable. Primary use case is compliance from a governance perspective.
Anonymous | TrustRadius Reviewer

ServiceNow IT Operations Management

No score
No answers yet
No answers on this topic

Alternatives Considered

AWS Config

I do not know or have used any other product in AWS cloud space that matches what AWS Config provides. We have some custom built monitoring and governance, however that is there because AWS Config does not provide it currently.
Anonymous | TrustRadius Reviewer

ServiceNow IT Operations Management

BMC was our legacy system before deploying ServiceNow. It's time had passed for us as it couldn't really keep up with our move to cloud and the number of services we were using. The cost kept getting higher, especially with all of the customization we had to do. Over the years, just got unwieldy. We still use Splunk for raw data and log analysis, but we upgraded to ServiceNow event management and the Loom system log analytics. We had Loom before ServiceNow bought them, but it's nice it's all on one platform for us. Splunk at times had so much info, we didn't know where to start, but ServiceNow gives us a great starting point.
Anonymous | TrustRadius Reviewer

Return on Investment

AWS Config

  • A "Big Fish" company that is more concerned about the security of their data came aboard with us more easily since they trust us with the AWS config setup
  • Less time to debug or finding out issue on infrastructure whenever it happens
  • Easy and fast to roll back whenever changes that caused issues happen
Anonymous | TrustRadius Reviewer

ServiceNow IT Operations Management

  • Saved license allocated to inactive users
  • Allow better negotiation
Gal Avraham | TrustRadius Reviewer

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