AWS IoT Core vs. Mhelpdesk

End-to-end encryption is an amazing feature because we use IoT to connect to various devices in order to gather data/ stats in real-time. We're able to publish solutions with ease and at a faster rate because of AWS IoT Core. However, its inability to interact with other IoT tools is a big con that I would like them to improve upon.

Incentivized

Mhelpdesk is perfect for smaller companies and mid-sized companies I would say. Larger companies may need something a little more advanced for lack of better words or able to handle thousands upon thousands of constant work orders, etc. Smaller companies or companies that are mid-size would benefit from this program the most as it provides the necessary programming to succeed along with its ease of use.

Incentivized

• AWS IoT Core integrates power analytics and an AI solution for sensor data processing.
• Great protocol support including HTTPs and MQTT required to connect resource constraint IoT devices to cloud
• High security standards during data transmission
• Scalability and a great user community

Incentivized

• The timer to track the technicians time is wonderful.
• Integrates well with QuickBooks.
• The mobile app is great.

• Ability to integrate with Ethercalc software solution
• Ability to introduce NFC toolchains and systems which could be utilized in iot modular gateway solutions like drones
• Ability to reduce latency as the solution scales is very much needed
• Hybrid solution which can integrate other existing iot solutions into AWS iot core

Incentivized

• mHelpDesk lacks in its expansion ability of multiple administrator types. We have executive level, midlevel, and department level administrators in addition to the tech, managers, etc. working directly with the system. It seems we are always about one admin level shy of what we need and are unable to create it.
• mHelpDesk sometimes has difficulty with its mobile tracking either being accurate as seen by the administrators or in locking up the mobile devices of the techs. It is not a constant issue yet one which occurs often enough to be of note.
• mHelpDesk doesn't track automatically so our mobile techs can shut that off. While that may be a disciplinary operational issue for us as well, we should be able to lock that setting "on" so our users are tracked which using the app.

Incentivized

The staff at Mhelpdesk have been incredible. They are consistently adding new features and are willing to work with us to meet our company's needs

I give AWS IoT Core's overall usability this rating because it is very easy to use and is enjoyed by all of our staff. The only problem is that it sometimes glitches and it freezes a lot. So overall, the usability of AWS IoT Core is very good, and we will continue to use it.

Incentivized

It works well for most of what we need. It integrates well w/ quickbooks. We would like to see it integrate w/ outlook.

It covers all the aspects of IoT services required for an IoT company. It supports all the industry-wide protocols for secure data transmission and integrates powerful AL and ML technology for data analytics. For data storage, Amazon S3 is a great solution. Strong tech support and user community. Since it is widely used as compared to other products, there is an abundance of training and learning material on the web.

Incentivized

Azure IoT service provides more or less the same services as compared to AWS IoT core, however the costing of AWS lead us to continued usage of IoT core over Azure IoT services. Also, considering our existing technology stack is on AWS, it was a natural selection for better integration and ease of use.

Incentivized

When we first started using Mhelpdesk, RepairShopr was just a blip on our radar and didn't have the feature-set that Mhelpdesk did. RepairShopr looked great, but the Mhelpdesk had a lot more features. Every 6 months or so, I'd check on RepairShopr and it was growing fast and adding new features all the time. After a few years - the difference was night and day so we switched to RepairShopr and it's been a much better fit for our business.

Incentivized

• Gives confidence to prototype iot solutions across lots of devices in little time
• Ability to meet requirements for managing a variety of communication protocols
• Learning iot analytics and visualization for faster insights enablement
• Onboarding devices and managing quickly without building inhouse solutions

Incentivized

• It has overall been positive

Incentivized