Mhelpdesk streamlines our workorder and billing process, getting us paid quicker.
Jill Schweers | TrustRadius Reviewer
Updated April 29, 2015

Mhelpdesk streamlines our workorder and billing process, getting us paid quicker.

Score 8 out of 10
Vetted Review
Verified User
Review Source

Software Version

Mhlpdesk Business plan

Overall Satisfaction with Mhelpdesk

Our entire organization uses it. Our biggest issue is that we user our outlook calandars for scheduling and the mhelpdesk calendar does not tie in with that, so we double enter. Mhelpdesk does integrate great with quickbooks though.
  • The timer to track the technicians time is wonderful.
  • Integrates well with QuickBooks.
  • The mobile app is great.
  • More platforms for the mobile ap will be helpful.
  • Integrating w/ Outlook for calendar would be nice.
  • Better tracking of time and improved speed in which invoices are generated and sent.
Does it integrate w/ my current accounting software? Utilize it to it's fullest.

Using Mhelpdesk

This software is great for both my in house techs and my onsite techs.

Mhelpdesk Implementation

  • Vendor implemented
  • Implemented in-house

Using Mhelpdesk

It works well for most of what we need. It integrates well w/ quickbooks. We would like to see it integrate w/ outlook.