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Mhelpdesk, the solution to your business needs!
October 30, 2018

Mhelpdesk, the solution to your business needs!

Kenyata Garner | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Mhelpdesk

As a company, we use Mhelpdesk to better manage our customer account information and data reporting. We also use it as a seamless approach to scheduling and billing etc., which has overall worked phenomenally. As far as the program itself, it's used widely across the entire organization as it is fairly easy to use and provides the information needed even wirelessly which at times is extremely important. They also offer an array of support help including chat and phone help which comes in handy when needed. Personally, I also find it easy to train for use and new hires even for those who aren't exactly tech-savvy, which again is highly important, as they can still use the system effortlessly and independently.
  • Scheduling services and appointments can be very stressful for any company especially one providing multiple services to the consumer, Mhelpdesk makes it very easy to do so and to also keep track of pertinent information dealing with customers.
  • Customer support provided when and if issues arrive, is always important. No matter how great a product is, there will be hiccups, having customer service in place to help assure that you wont be left to fend for yourself is amazing.
  • Reporting, reporting reporting, The reporting and data information for any company is highly necessary to run a smooth business, and in any field of business. With Mhelpdesk its provides a way for you to do so easily.
  • I spoke about reporting, perhaps they can make this system a little better by integrating new ways to report, perhaps even several options .
  • The mobile app sometimes lags which can cause a few issues, nothing too major however.
  • Although the customer support provided by Mhelpdesk is relatively great, there have been times when things go unsolved or not taken care of within the amount of time needed.
  • It has overall been positive
Mhelpdesk is perfect for smaller companies and mid-sized companies I would say. Larger companies may need something a little more advanced for lack of better words or able to handle thousands upon thousands of constant work orders, etc. Smaller companies or companies that are mid-size would benefit from this program the most as it provides the necessary programming to succeed along with its ease of use.