Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Axify
Score 0.0 out of 10
N/A
Axify is a platform to observe all the metrics that help improve development and delivery processes. Data is collected in real-time from tools already in use and aggregated in dashboards designed to inspire meaningful conversations to elevate teamwork and collaboration among developers. The vendor states Axify was created in 2020 after a workload increase shed light on growing pains, notably the difficulty of having constant visibility on all projects, considering the large amount…
$20
per month per user
BMC Helix ITSM
Score 8.9 out of 10
N/A
BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations.N/A
Rocket DevOps
Score 10.0 out of 10
N/A
Rocket DevOps (formerly Rocket Aldon) enables true end-to-end (CI/CD) for IBM i+ environments. Businesses can extend holistic DevSecOps best practices to the IBM i, pursue innovative experimentation, easily respond to compliance audits, and adapt to the ever-changing expectations of process, technology, or experience.N/A
Pricing
AxifyBMC Helix ITSMRocket DevOps
Editions & Modules
Start-up
$0
Pro
$20
per month per user
BMC Helix ITSM
Contact Sales
No answers on this topic
Offerings
Pricing Offerings
AxifyBMC Helix ITSMRocket DevOps
Free Trial
YesNoNo
Free/Freemium Version
YesNoNo
Premium Consulting/Integration Services
YesNoNo
Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
Additional DetailsFeatures included in any plan Onboarding First, we'll help you add your team (both Axify users and developers who will receive daily surveys) to your organization. Then, we'll guide you in activating various integrations to begin data synchronization. Once these two components are in place, you're ready to analyze and improve your processes. Integrations and metrics along our 3 axes Keep using your favourite tools such as Slack, Microsoft Teams, Jira, Azure DevOps, GitHub, and GitLab to gather team morale, processes, and execution metrics. Daily Digest and dashboards Start the day off right with Daily Digest! Use our tool to optimize your workflow daily and help your team close tasks quicker. Plus, get all the info you need with our real-time dashboards. Forecasting tool Use a proven algorithm based on your project's history to predict future delivery dates with a high level of confidence or estimate your team's capacity to deliver a number of items over a period of time. 24/7 Help Center Get full access to our knowledge base curated by our software delivery and engineering experts. We keep adding new content regularly to keep up with best practices in the industry! Contact via email and chat Your success means the world to us. Our Product Specialists are available to help you get the best out of Axify, connect you to more resources, and update you on our roadmap. And that's not all! We're probably working on awesome new features and integrations as you read these lines. Visit our Help Center for our roadmap and regular updates!
More Pricing Information
Community Pulse
AxifyBMC Helix ITSMRocket DevOps
Features
AxifyBMC Helix ITSMRocket DevOps
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Axify
-
Ratings
BMC Helix ITSM
8.6
113 Ratings
4% above category average
Rocket DevOps
-
Ratings
Organize and prioritize service tickets00 Ratings9.1111 Ratings00 Ratings
Expert directory00 Ratings8.780 Ratings00 Ratings
Service restoration00 Ratings8.792 Ratings00 Ratings
Self-service tools00 Ratings8.5101 Ratings00 Ratings
Subscription-based notifications00 Ratings7.981 Ratings00 Ratings
ITSM collaboration and documentation00 Ratings8.498 Ratings00 Ratings
ITSM reports and dashboards00 Ratings8.6101 Ratings00 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
Axify
-
Ratings
BMC Helix ITSM
8.3
100 Ratings
1% above category average
Rocket DevOps
-
Ratings
Configuration mangement00 Ratings8.596 Ratings00 Ratings
Asset management dashboard00 Ratings8.492 Ratings00 Ratings
Policy and contract enforcement00 Ratings8.073 Ratings00 Ratings
Change management
Comparison of Change management features of Product A and Product B
Axify
-
Ratings
BMC Helix ITSM
8.7
102 Ratings
1% above category average
Rocket DevOps
-
Ratings
Change requests repository00 Ratings8.9102 Ratings00 Ratings
Change calendar00 Ratings8.596 Ratings00 Ratings
Service-level management00 Ratings8.797 Ratings00 Ratings
Best Alternatives
AxifyBMC Helix ITSMRocket DevOps
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GitHub
GitHub
Score 9.1 out of 10
Agiloft Service Desk (discontinued)
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Score 9.0 out of 10
GitHub
GitHub
Score 9.1 out of 10
Medium-sized Companies
GitHub
GitHub
Score 9.1 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
GitHub
GitHub
Score 9.1 out of 10
Enterprises
Perforce P4
Perforce P4
Score 7.2 out of 10
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.3 out of 10
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Score 7.2 out of 10
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User Ratings
AxifyBMC Helix ITSMRocket DevOps
Likelihood to Recommend
-
(0 ratings)
8.9
(110 ratings)
6.0
(2 ratings)
Likelihood to Renew
-
(0 ratings)
8.5
(9 ratings)
8.0
(1 ratings)
Usability
-
(0 ratings)
8.7
(60 ratings)
-
(0 ratings)
Support Rating
-
(0 ratings)
3.0
(10 ratings)
7.0
(1 ratings)
Online Training
-
(0 ratings)
6.0
(1 ratings)
-
(0 ratings)
Implementation Rating
-
(0 ratings)
6.6
(2 ratings)
-
(0 ratings)
Configurability
-
(0 ratings)
5.0
(1 ratings)
-
(0 ratings)
Product Scalability
-
(0 ratings)
8.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
-
(0 ratings)
7.0
(1 ratings)
-
(0 ratings)
Vendor pre-sale
-
(0 ratings)
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
AxifyBMC Helix ITSMRocket DevOps
Likelihood to Recommend
Axify
No answers on this topic
BMC Helix
BMC Helix ITSM fits our environment particularly well, where standardized, auditable processes are already in place: Incident and Problem Management can be structured cleanly, with clear ownership, escalations, and fully traceable documentation—crucial in a highly regulated banking context. Through the customer platform/portal, users can log incidents and requests consistently, track their status transparently, and use a single central communication channel across service boundaries. This supports a service-oriented setup spanning multiple business services and locations. It becomes less suitable—or at least more effort-intensive—when core foundation data is not yet stable: an immature CMDB, insufficient ITAM data quality, and an unstructured knowledge base limit the value of automation and self-service. In addition, heterogeneous integrations and strict authorization models can increase implementation and ongoing maintenance efforts, especially when SLAs are not harmonized across different customer environments.
Read full review
Rocket Software
Rocket Aldon is perfect for simple changes to traditional IBM i development using RPGLE, CL, and DDS. It is great for finding related objects that are referenced in many locations and helping recompile all of these objects. However, Aldon has a particularly hard time with SQL views. For some reason, it is determined to lock every table related to a view even though this is not required by the operating system. Whenever one view references another view, you are always in danger of losing a view permanently if you didn't check it out and promote it. To clarify, imagine you created a view CUSTOMER_INFO. Then you make another view called CUSTOMER_SHIPMENTS that joins the CUSTOMER_INFO to a shipping table. If you ever change CUSTOMER_INFO and then promote it, there is a good chance that Aldon will delete the CUSTOMER_SHIPMENTS view and you will not get a single warning. It doesn't happen every time but when it does you are going to have a real mess on your hands.
Read full review
Pros
Axify
No answers on this topic
BMC Helix
  • AI drive incident correlation leading to identifying problems and major incidents quickly.
  • Digital Workplace gives end-users a modern and personalized UI to submit requests, monitor service health, and receive self-help.
  • As an enterprise ITSM, it is critical that Request, Incident, Problem, Asset, and Change Management are integrated and flow together. BMC Helix is built on this principle.
Read full review
Rocket Software
  • Allows flexibility for user groups
  • Scripting for releasing of code
  • Ease of comparing code versions within the tool
Read full review
Cons
Axify
No answers on this topic
BMC Helix
  • Service Level management configs can be lengthy, and when changes are needed to specific SLA, it does take a long time to configure. Templates work but only for certain things, lots of manual work is still required.
  • The Online product documentation can be confusing or in same cases not correct.
  • BMC products are sometimes expensive. When partners try to resell licenses or increase their own allotment, it becomes very expensive.
Read full review
Rocket Software
  • SQL object promotions
  • User interface
  • Incomplete error checking
  • Fragmented promotion logs
Read full review
Likelihood to Renew
Axify
No answers on this topic
BMC Helix
It provides the tool we need and is able to be customised to meet new requirements. Cost to change in training and integrations would be considerable.
Read full review
Rocket Software
Based on current integration with our release process, we will need to keep this for the future.
Read full review
Usability
Axify
No answers on this topic
BMC Helix
Overall the product enhances the capability of incident management, problem management and change management. The AI based framework helps generated better visibility and reports. The effectiveness of enhanced service desk suuport improves end user experience as the incidents are handled well in time and aged incidents are highlighted at the right time.
Read full review
Rocket Software
No answers on this topic
Reliability and Availability
Axify
No answers on this topic
BMC Helix
for now we are satisfied. first two months 😉
Read full review
Rocket Software
No answers on this topic
Performance
Axify
No answers on this topic
BMC Helix
could be faster. db is slower from introducing postgresql
Read full review
Rocket Software
No answers on this topic
Support Rating
Axify
No answers on this topic
BMC Helix
Their tech support is top notch. They respond and get back to us, even on lower level incidents and issues, very quickly. It is rare that we deal with a support technician who does not know what they are doing.
Read full review
Rocket Software
Support is hit and miss. Sometimes they give some great assistance and sometimes they are no help at all. It always seems like they can't replicate the problem but then they never try to get on our system to do deeper research. It's kind of frustrating dealing with them. Also, the website isn't that helpful.
Read full review
Online Training
Axify
No answers on this topic
BMC Helix
the trainers dont have so much practical experiences. its mostly follow up and reading existing documentation withou own input. of course experiences people are on shore or have no free time. sad truth
Read full review
Rocket Software
No answers on this topic
Implementation Rating
Axify
No answers on this topic
BMC Helix
Satisfied because I didn't have to do it!
Read full review
Rocket Software
No answers on this topic
Alternatives Considered
Axify
No answers on this topic
BMC Helix
I believe Remedy's performance and market share exceeds its competitors. But it is worth mentioning that Microsoft's SCCM has excellent integration with Microsoft enterprise solutions and has is less expensive and not efficient. The IBM solution has better analytics but lacks the wide features and capabilities of Remedy. HP & CA are the real competitors for Remedy but lacks the stability, maturity, and effectiveness in Remedy
Read full review
Rocket Software
Aldon provides needed functions for our current implementations and legacy systems. As we move toward modernization, we are going to look at alternatives from reviewing cost, integration capabilities and functionality
Read full review
Contract Terms and Pricing Model
Axify
No answers on this topic
BMC Helix
unclear. lot of for less
Read full review
Rocket Software
No answers on this topic
Scalability
Axify
No answers on this topic
BMC Helix
Again, always room for improvement, but a very stable product none-the-less.
Read full review
Rocket Software
No answers on this topic
Return on Investment
Axify
No answers on this topic
BMC Helix
  • Positive: an introduction to ITIL and viewing Asset, User Management from the perspective of ITIL, and how BMC has implemented those processes
  • Negative: The development team needs to communicate better with the sales and support side, and they need offer an open API
  • Negative: Currently the Asset Management side has little security and validation of Asset input: anyone can make API (mostly), at any item, which is a problem that I am apart of solving.
  • The UX needs updating, badly. Its quality is poor: it functions, but it is cumbersome, click-heavy and requires several hours to understand how to function with it. Also, it needs to ditch IE11 support, altogether.
Read full review
Rocket Software
  • Software promotion is much easier and doesn't require custom coding.
  • Developers can work collaboratively with less overlap.
  • Developers can find objects faster and research code more thoroughly.
Read full review
ScreenShots

Axify Screenshots

Screenshot of Discover our trustworthy morale chatbot! Automatically and anonymously ask team members development-specific morale questions to quickly identify potential conflicts and foster vulnerability. Daily prompts are sent to answer short and simple questions.Screenshot of Start the day off right with Daily Digest! Observe the state of your sprint at a glance and identify the most urgent tasks to discuss as a team. Working with Kanban? No problem! Optimize your workflow daily and help your team close tasks quicker.Screenshot of Our forecasting tool relies on multiple simulations based on the team's historical data to either predict how many items your team can deliver over a period of time or when you will deliver a set number of items. And in real-time! Pretty cool, right?Screenshot of Get an overview of everything going on in the team with our easy-to-read dashboards. Since Axify collects data in real-time, you'll be able to address issues as they arise. Plus, we focus on team performance rather to foster true collaboration.Screenshot of To improve, you need to know what you're working with. Axify gives you everything you need to figure out where you are so you can start measuring progress. In addition, our Product Specialists and Agile Coaches are available to help you find solutions.Screenshot of Discover our trustworthy morale chatbot! Single sign-on (SSO), survey along five dimensions (stress, motivation, inclusion, security, alignment), questions explicitly designed for development teams and anonymized answers.

BMC Helix ITSM Screenshots

Screenshot of BMC Helix Multi-Cloud Broker. This is where users can deliver a secure service experience across multi-cloud environments.Screenshot of Knowledge Management, available with intelligent recommendations to help bring the right information to end-users and agents to quickly and accurately resolve issues.Screenshot of the incident and problem management interface, used to create and resolve incidents faster with intelligent, context-aware, and proactive incident matching.