AXOMO vs. Salesforce HR Service Management

Axomo has done what we hoped it would do. So from that standpoint, it is an amazing success. But it can be difficult to navigate the dashboard at times

Incentivized

It is good for incident and change management. It can also be used for problem management. Not very useful for auditing as the search functionality has to be improved for that. Quite easy and convenient to use. The ability to export reports also would be great for checking incidents and change trends.

Incentivized

• Large variety of items to choose from
• Quality items
• Custom logos

Incentivized

• Good interface
• Simple and concise
• User-friendly

Incentivized

• Shipping is a disaster. Inflated shipping rates sometimes equal to the actual product cost.
• Delay in getting items. It can take 4-5 weeks in some cases for items to be ready to ship.
• Store credit setup is confusing.

Incentivized

• The change requests page could be better
• The process for the incident lifecycle could be a little simpler
• Search options could be improved a bit

Incentivized

We looked at some others. Axomo's ability to give us a non-profit rate tipped our decision.

Incentivized

It is very similar to ServiceNow, but the options are much lighter and hence a bit easier to train employees on how to use it. It also integrates well with Jira, which is quite good. Some of the features are more straightforward, which makes it easier to handle a large volume of incidents.

Incentivized

• Negative: encouraging people to use it
• Hard to find time to add items.

Incentivized

• Reduces time to resolve incidents
• Enables to get a good overview of the change
• Improves employee involvement and productivity

Incentivized