Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Azuga Fleet
Score 10.0 out of 10
N/A
Azuga in San Jose offers their fleet management software, Azuga Fleet, to government or insurance agencies requiring telematics or road usage charging, GPS capabilities, fleet tracking and analytics for optimization.N/A
ServiceMax
Score 7.9 out of 10
N/A
ServiceMax’s mission is to help customers with asset-centric field service management software. ServiceMax’s mobile apps and cloud-based software provide an overview of assets to field service teams. By optimizing field service operations, customers across all industries can better manage the complexities of service, support faster growth and run more profitable, outcome-centric businesses.
$100
per month
Wialon
Score 0.0 out of 10
N/A
Wialon is a platform for GPS tracking and IoT, suitable for all kinds of telematics projects, from classic fleet management to stationary asset control, regardless of location or scale.N/A
Pricing
Azuga FleetServiceMaxWialon
Editions & Modules
No answers on this topic
Subscription
$100.00
per month
No answers on this topic
Offerings
Pricing Offerings
Azuga FleetServiceMaxWialon
Free Trial
NoYesYes
Free/Freemium Version
NoYesNo
Premium Consulting/Integration Services
NoYesNo
Entry-level Setup FeeNo setup feeRequiredOptional
Additional Details
More Pricing Information
Community Pulse
Azuga FleetServiceMaxWialon
Best Alternatives
Azuga FleetServiceMaxWialon
Small Businesses

No answers on this topic

Method:CRM
Method:CRM
Score 9.4 out of 10

No answers on this topic

Medium-sized Companies

No answers on this topic

Oracle Service
Oracle Service
Score 8.2 out of 10

No answers on this topic

Enterprises

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Oracle Service
Oracle Service
Score 8.2 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternativesView all alternatives
User Ratings
Azuga FleetServiceMaxWialon
Likelihood to Recommend
9.7
(4 ratings)
1.0
(4 ratings)
-
(0 ratings)
Support Rating
10.0
(1 ratings)
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
Azuga FleetServiceMaxWialon
Likelihood to Recommend
Azuga
Azuga Fleet is good for small or large companies alike. A very effective way to track the fleet and drivers.
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ServiceMax
Small deployments, where you have some specific need for ServiceMax and absolutely need offline capabilities, and are willing to deal with the problems. Otherwise, you may be better off looking at the built-in Work Orders and field service module that Salesforce is now providing. Their app is direct competition for ServiceMax and integrates much better with cases and knowledge articles.
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Gurtam
No answers on this topic
Pros
Azuga
  • Reporting (breadcrumb trail, speed, etc.)
  • Vehicle location overview
  • Route deviation and route timeliness
  • Ease of use
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ServiceMax
  • As it's built on Salesforce, the reporting tools are fairly robust
  • The service flow managers can be setup to easily lead technicians to entering data in the right place
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Gurtam
No answers on this topic
Cons
Azuga
  • Reporting functions could be better.
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ServiceMax
  • Dispatch console seems slow and the data is more of a pull than a push into the database.
  • It seems to be a Ferrari and takes a lot of labor hours to configure.
  • Still does not integrate with Apple's products very well.
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Gurtam
No answers on this topic
Support Rating
Azuga
If/when we have an issue, they have been very timely in assisting us.
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ServiceMax
Engaged account management. Support is based worldwide but handoffs have not been too painful.
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Gurtam
No answers on this topic
Alternatives Considered
Azuga
Azuga Fleet is much more user friendly. The information is the same, but Azuga Fleet delivers that information in a much easier and more logical way. The reporting functionality of Azuga Fleet is so much better than GeoTab--easier to access, easier to read, and just better overall. The only feature that GeoTab has is the school bus capability. But, it is also a much more difficult install. For the majority of our vehicles, the easy plugin install of Azuga Fleet is all we need.
Read full review
ServiceMax
ServiceMax has an offline capability, and also integrates with our Salesforce side of business. At the time, Salesforce did not have a field service application so we could not consider it, but if we could now, we would probably go with that instead. ServiceMax is also expensive. But at the time, ServiceMax was the only offering out there that integrated with Salesforce, had mobile offline capability, and could operate at the scale we needed.
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Gurtam
No answers on this topic
Return on Investment
Azuga
  • [Azuga Fleet] has saved us time and money by allowing us to direct or redirect technician to job thus making customers appreciate our timely services.
  • [Azuga Fleet] has [reduced] communication needs for dispatch to find a techs location. Less time on the phone and more production.
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ServiceMax
  • ROI for ServiceMax is mostly dependent on how in depth the organization wants the software. Our ROI is expected within the second year of operation due to the complexity of integration and the initial training requirements for in-house programmers.
  • Inventory control ROI is expected within year three or four due to the number of technicians and creating the foundation of information to import into ServiceMax. Expectations are the front end programming will be complete and our programmers will be better acquainted with the modules and architecture to make the inventory integration smoother than the initial integration.
  • Our organization has been working with ServiceMax for ten months and beginning to incorporate the financials to the work orders. This process has not been as seamless as once projected and the root causes are under investigation. It appears the original fields available to track time between employees were not in depth nor segregated sufficiently for granularity.
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Gurtam
No answers on this topic
ScreenShots

ServiceMax Screenshots

Screenshot of Asset 360 for Salesforce Field ServiceScreenshot of Entitlements, Contracts & WarrantiesScreenshot of Scheduling & OptimizationsScreenshot of Powerful Asset DataScreenshot of Mobile Suite: Zinc, Engage, Service Board, GoScreenshot of Partner, RMA, Depot Repair

Wialon Screenshots

Screenshot of the Wialon GPS tracking platformScreenshot of Wialon's video telematicsScreenshot of the fuel management interface in WialonScreenshot of Wialon's route planning and optimization