Azure AI Speech vs. CommPeak Speech-to-Text

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Azure AI Speech
Score 8.3 out of 10
N/A
The Azure AI Speech service provides a range of speech recognition and generation capabilities including speech transcription, text-to-speech and speech translation. It provides a range of speech recognition and generation capabilities including speech transcription, text-to-speech, speech translation, and speaker recognition.
$1
per month
CommPeak Speech-to-Text
Score 0.0 out of 10
N/A
CommPeak's Speech-to-Text helps compliance while saving time with automated, accurate transcriptions. It automatically transcribes a call center’s phone recordings. CommPeak’s Speech-to-Text converts agents’ conversations into accessible scripts by utilizing Google Cloud’s advanced API technology that recognizes more than 120 languages. With it, the vendor says users can gain detailed insights and ensure compliance without manual monitoring.
$0.03
per minute
Pricing
Azure AI SpeechCommPeak Speech-to-Text
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Azure AI SpeechCommPeak Speech-to-Text
Free Trial
NoYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Azure AI SpeechCommPeak Speech-to-Text
Best Alternatives
Azure AI SpeechCommPeak Speech-to-Text
Small Businesses
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Score 8.1 out of 10
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Score 8.3 out of 10
Medium-sized Companies
Zoom Contact Center
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Score 7.6 out of 10
Dovetail
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Score 8.6 out of 10
Enterprises
Verint Speech and Text Analytics
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Score 8.4 out of 10
Verint Speech and Text Analytics
Verint Speech and Text Analytics
Score 8.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Azure AI SpeechCommPeak Speech-to-Text
Likelihood to Recommend
9.0
(8 ratings)
-
(0 ratings)
Vendor post-sale
8.0
(1 ratings)
-
(0 ratings)
Vendor pre-sale
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
Azure AI SpeechCommPeak Speech-to-Text
Likelihood to Recommend
Microsoft
This service is well suited for scenarios where you need to integrate text-to-speech and/or speech-to-text into applications. Within our organisation, it is primarily used by students for development purposes to enable said functionality but is also used to provide accessibility to students who have hearing-related issues. Its multi-language support is also beneficial for our international students who have English as a second language and are therefore able to rapidly translate any text or speech that they do not understand.
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CommPeak
No answers on this topic
Pros
Microsoft
  • APIs offered are very robust.
  • Languages supported is far greater than most of its competitors.
  • Integration with our custom apps was easy.
  • Speech models that we created using neural voices were quite impressive.
  • Translation services worked really well.
  • Built in machine learning opens it to a lot more business use cases for the future.
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CommPeak
No answers on this topic
Cons
Microsoft
  • More support for India regional languages and the ability to interpret Indian dialect.
  • More detailed documentation with more coded examples to be available.
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CommPeak
No answers on this topic
Alternatives Considered
Microsoft
Azure Cognitive Speech Services is simple and the interface is not complicated even for those getting started with these customer services tools and the best voice recognition. Setting the platform dashboard preferences is also an easy process and with the ability to manage workflow and document management the system functions are stable and effective.
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CommPeak
No answers on this topic
Return on Investment
Microsoft
  • It helps us catch requirements and make notes so that we don't forget when drawing out proposals.
  • Also helps us with targeted pitches and helps save time.
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CommPeak
No answers on this topic
ScreenShots

CommPeak Speech-to-Text Screenshots

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