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Good secured platform for enterprise cognitive requirements.
March 15, 2022

Good secured platform for enterprise cognitive requirements.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Speech to Text
  • Text to Speech

Overall Satisfaction with Azure Cognitive Speech Services

We used it for a POC where we had to convert speech recordings from customers calling at our helpline to text. These text scripts were to be used for training and doing an analysis on customer sentiments. Azure cognitive speech services were used to convert speech to text. The scope of the use case was extended to analyze all customer conversations calling for inquiries and support.
  • Deployment is easy since its available on the cloud.
  • It is directly as a service and no expertise in AI or ML is needed by the development team.
  • Security of data since Azure promises that it does not store the data of the customers that is used by the service.
  • More support for India regional languages and the ability to interpret Indian dialect.
  • More detailed documentation with more coded examples to be available.
  • Security and privacy of client's data - this is most important.
  • Support for multiple languages available.
  • Support from Azure and its partner ecosystem.
  • It has improved productivity of sales training program by 9%.
  • It has reduced manpower at helpline by a significant amount.
Yellow Messenger didn't have Speech to text capabilities. Azure Cognitive Speech Services was specifically selected because it had the capabilities of text to speech and speech to text both with the added convenience of it being deployed on the cloud. The integration and use were also easy.

Do you think Azure AI Speech delivers good value for the price?

Yes

Are you happy with Azure AI Speech's feature set?

Yes

Did Azure AI Speech live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Azure AI Speech go as expected?

Yes

Would you buy Azure AI Speech again?

Yes

Azure Cognitive Speech Services is well suited for scenarios where you need real-time or batch-based data conversion - either from speech to text or text to speech, It can be used to interpret and document customer conversations or employee conversations or to make specific training programs. It can also be used to make and train avatars to read from a text document. It can also be made to use for cases where it can read for employees with special needs.