Azure Analysis Services vs. eMite

Microsoft Azure Analysis Services is best tool which is well suited for many type of scenarios. Like if the organization is dealing with a lot of critical data and need some better analysis and insights for that data then tool serves the best. It helps in depth analysis and getting the desired result which helps in making big decision for any organization. We can create role based access for sensitive data hence it is very helpful for security point of view. Helps in making the business more productive and taking decision based on facts. It is less appropriate for scenarios like where data amount is less and the solution is very costly and someone can get a cheaper solution. Also not suited for environment where user directory do not exist because without the help of user directory role could not be created hence proper utilization of this tool will not be possible.

Incentivized

eMite is well suited for small to mid scale companies. Their goal has been to aggregate data from every source and provide personalized views for both business and IT, with a presentation layer that is truly end user oriented, since the beginning. With my experience, I strongly believe that it is not very well suited for large companies.

Incentivized

• You can import data from various sources (i.e. Oracle, Azure SQL...)
• You can store data models
• You can elaborate data and create insights
• Perfect integration with Excel and Power BI

Incentivized

• Achieving granular level analytics be it for a Queue, Agent or Omnichannel Interactions.
• Data Visualization with simple and efficient reports.
• Robust real-time reporting.

Incentivized

• Microsoft Azure Analysis Services is very costly solution and in that price we can get some better business intelligence tool with lot more of capabilities
• The dashboard or we can say user interface is complex and need time to understand and gain expertise in order for proper working.
• It needs continuation monitoring which is sometime a big task.
• Sometime, the tool shows unusual behavior and become unstable, so we need to clear temp files for proper functioning.

Incentivized

• With so much data in one dashboard, sometimes it can be overwhelming to miss out on what you were look at in first place.
• Wish this solution had some alerting system. For example, a beep sent out from eMite when a call hits the queue.
• Interactive Data Visualization needs to be implemented.

Incentivized

1. Creates the best user experience across different medias. 2. Pushes the contact center reporting to a new level. 3. eMite comes with regular KPIs out of the box, but it also allows users to fully configure their KPIs based on their specific data and requirements. 4. Browser based solution that can provide actionable insights for making complex business decisions.

Incentivized

Support for eMite so has far has been excellent. Most of the tickets are resolved the same day. I have always seen their SLAs staying intact even for a complex situations let alone bugs that are raised to development teams. So, I never had any bad day with eMite support. They were always on dot.

Incentivized

We have used the IBM cloud which was truly a specific nightmare for our team. User experience, layout, and design is big for us as it understandably is with many people. Even if any type of program can technically do all that we need it to, we still found our team will not be as motivated or satisfied using it compared to something more visually appealing and smooth.

Incentivized

eMite cuts down all the manual part[s] of getting the data and organizing [it]. This happens in the abstract layer that keeps the user in the no worry one. eMite becomes part of the solution itself rather an external application that receives data from the solution. KPI and some other complex calculations are taken care of by this wonderful analytics tool.

Incentivized

• Website analytics; We have realized so many benefits like traffic analysis, CRM, click-through funnels, and many more.
• Aas allows us to do complex calculations and aggregations at slight efforts. It accommodates DAX expression, which in return is simple to apply.

Incentivized

• Reaching out to the granular data.
• Easy to make business decisions.
• Increases productivity.

Incentivized