Azure Analysis Services vs. eMite

We would have many technical issues and glitches with previous similar providers but found that Azure Analysis Services can simply handle our workload and memory better. I remember we lost an account due to cloud issues not fully saving or corrupting some files. Granted, this is rare with any cloud but haven't had that issue with the same load of memory with Azure Analysis Services.

Incentivized

eMite is well suited for small to mid scale companies. Their goal has been to aggregate data from every source and provide personalized views for both business and IT, with a presentation layer that is truly end user oriented, since the beginning. With my experience, I strongly believe that it is not very well suited for large companies.

Incentivized

• Providing role based access or we can say privilege based on the role to the user if it is integrated with Azure active directory and hence securing the access to sensitive data.
• We use to run different type of analytics services to get the better result which is hectic if done manually or with human efforts.
• We also use to collect bulk of data with the help of this tool and run customized test cases for better efficiency of result and better decision making. The result are very crucial and helps in taking big decision.
• It supports different or we can say heterogeneous database vendors like the Oracle, SQL, and hence make the task easy.

Incentivized

• Achieving granular level analytics be it for a Queue, Agent or Omnichannel Interactions.
• Data Visualization with simple and efficient reports.
• Robust real-time reporting.

Incentivized

• Microsoft Azure Analysis Services is very costly solution and in that price we can get some better business intelligence tool with lot more of capabilities
• The dashboard or we can say user interface is complex and need time to understand and gain expertise in order for proper working.
• It needs continuation monitoring which is sometime a big task.
• Sometime, the tool shows unusual behavior and become unstable, so we need to clear temp files for proper functioning.

Incentivized

• With so much data in one dashboard, sometimes it can be overwhelming to miss out on what you were look at in first place.
• Wish this solution had some alerting system. For example, a beep sent out from eMite when a call hits the queue.
• Interactive Data Visualization needs to be implemented.

Incentivized

1. Creates the best user experience across different medias. 2. Pushes the contact center reporting to a new level. 3. eMite comes with regular KPIs out of the box, but it also allows users to fully configure their KPIs based on their specific data and requirements. 4. Browser based solution that can provide actionable insights for making complex business decisions.

Incentivized

Support for eMite so has far has been excellent. Most of the tickets are resolved the same day. I have always seen their SLAs staying intact even for a complex situations let alone bugs that are raised to development teams. So, I never had any bad day with eMite support. They were always on dot.

Incentivized

The best thing about it is the ability to create a query and drill down the data to a more granular level when needed. The best thing about Azure Analysis Services is. It provides secured access anytime from anywhere, it also provides REST API for this, which is very easy to use, and it provides video tutorials for beginners means you get the whole package of learning and implementation!!

Incentivized

eMite cuts down all the manual part[s] of getting the data and organizing [it]. This happens in the abstract layer that keeps the user in the no worry one. eMite becomes part of the solution itself rather an external application that receives data from the solution. KPI and some other complex calculations are taken care of by this wonderful analytics tool.

Incentivized

• Azure Analysis Service scale resources to match our business needs.
• Helps us to govern, deploy, test and deliver our BI solution with confidence.
• Stores our business data and clients data in a safe place where it's easy to access and visible to all our teams.

Incentivized

• Reaching out to the granular data.
• Easy to make business decisions.
• Increases productivity.

Incentivized