TrustRadius

Back vs. JitBit Help Desk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Back
Score 0.0 out of 10
Mid-Size Companies (51-1,000 employees)
Back is a collaboration and automation platform that enables internal service and business operations teams to manage workplace requests in one platform. The digital workplace promised to improve work for humans. But instead of removing distractions, it multiplies them. Finding or filing a piece of information can be time consuming, as everything is scattered throughout various systems. Getting help for a problem from the right colleague isn’t trivial, as different teams often use…
$40
per agent per month
JitBit Help Desk
Score 8.9 out of 10
Small Businesses (1-50 employees)
JitBit Help Desk from JitBit Software is a cloud-based or installed help desk solution with a ticketing system, knowledge base, and related features.
$2,199
one-time fee
Pricing
BackJitBit Help Desk
Editions & Modules
Business
€40
per agent per month
Small
$2,199
one-time fee
Company
$3,799
one-time fee
Enterprise
$6,499
one-time fee
Offerings
Pricing Offerings
BackJitBit Help Desk
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
BackJitBit Help Desk
Considered Both Products
Back

No answer on this topic

JitBit Help Desk
Verified User
Anonymous
Chose JitBit Help Desk
JitBit Help Desk is more modern and easy to use (web-based). Customizing different areas is also simpler. Product is still receiving feature updates.
CN
Curtis Ness
Database & Systems Admin
Chose JitBit Help Desk
JitBit just had the feature set at the cost point we were willing to spend. Nothing against the other products, but this one just fit our model better.
Kenneth Hess | TrustRadius Reviewer
Kenneth Hess
Senior Systems Analyst
Chose JitBit Help Desk
We've looked at several different Help Desk solutions, but the names escape me at the moment. We looked at Spiceworks and didn't find it to be bad but we didn't like the ads. There is a purchase version for about $500/year, but we still decided against it--I can't recall why. …
Verified User
Anonymous
Chose JitBit Help Desk
JitBit is great. The price is great. The support is great. You can feel that it's growing in the right direction.

JitBit is one of those tools that I mention in converstaion. There's lots of systems that I hate talking about because you just think of the headaches, regret, and …
Features
BackJitBit Help Desk
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Back
-
Ratings
JitBit Help Desk
9.6
Ratings
16% above category average
Organize and prioritize service tickets00 Ratings10.00 Ratings
Subscription-based notifications00 Ratings10.00 Ratings
ITSM collaboration and documentation00 Ratings10.00 Ratings
Ticket creation and submission00 Ratings9.00 Ratings
Ticket response00 Ratings9.00 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Back
-
Ratings
JitBit Help Desk
8.0
Ratings
0% below category average
External knowledge base00 Ratings8.00 Ratings
Internal knowledge base00 Ratings8.00 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Back
-
Ratings
JitBit Help Desk
8.0
Ratings
0% above category average
Customer portal00 Ratings8.00 Ratings
Email support00 Ratings9.00 Ratings
Help Desk CRM integration00 Ratings7.00 Ratings
Best Alternatives
BackJitBit Help Desk
Small Businesses
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Medium-sized Companies
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Enterprises
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.2 out of 10
SysAid
SysAid
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BackJitBit Help Desk
Likelihood to Recommend
-
(0 ratings)
8.0
(0 ratings)
User Testimonials
BackJitBit Help Desk
Likelihood to Recommend
No answers on this topic
Helps to create a continuous conversation between our team and the user. It was clean and easy to understand, training was less than a day for most newbies. Your Devs, Sales, Marketing Support, Management can all use one hub to talk to your users and gather feedback. Helped us expand our teams and realize what directions we needed to expand in. Support supports, Sales sells, Marketing markets... It's like a beautiful dance! It's hard to say that JitBit is right for you, but I can't imagine the industry that JitBit wouldn't work in. You put it in front of an employee, and they know what to do next.
Verified User
Anonymous
Read full review
Pros
No answers on this topic
  • Flexibility.
  • Customizability.
  • Effective communication.
  • Historical tracking of issues and requests.
  • Reporting.
CN
Curtis Ness
Database & Systems Admin
Read full review
Cons
No answers on this topic
  • JitBit HelpDesk is not free. There is no free version. It would be nice if they had a free, limited version that would allow 100 tickets to get used to it before buying as it is pretty expensive, even for the lowest end implementation.
  • I wish it were easy to integrate forms into. I've seen numerous questions around the Net about integrating Google Forms or creating forms.
  • There is a strong push from JitBit to use the cloud version but some companies really have to use an on-premise solution.
Kenneth Hess | TrustRadius Reviewer
Kenneth Hess
Senior Systems Analyst
Read full review
Alternatives Considered
No answers on this topic
We've looked at several different Help Desk solutions, but the names escape me at the moment. We looked at Spiceworks and didn't find it to be bad but we didn't like the ads. There is a purchase version for about $500/year, but we still decided against it--I can't recall why. JitBit's reviews and history are both very good. And if two years worth of no issues is any indication of how well it works, then that alone speaks for itself. I have used other Help Desk applications over the past 20 years and none are perfect, but a hassle-free experience gets a gold star from me.
Kenneth Hess | TrustRadius Reviewer
Kenneth Hess
Senior Systems Analyst
Read full review
Return on Investment
No answers on this topic
  • Our old Help Desk product was outdated so JitBit Help Desk improved our helpdesk productivity
  • We can also offer help desk product to other groups besides IT
  • End users are better serviced with modern product
Verified User
Anonymous
Read full review
ScreenShots

Back Screenshots

Screenshot of Manage requests in one intuitive platformScreenshot of Answer requests directly in the Back appScreenshot of Track the number of requests and the time spend