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4 Ratings
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Score 9.3 out of 101

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Likelihood to Recommend

JitBit Help Desk

If your budget is really tight, then JitBit is not for you. It's kind of pricey. That said, JitBit HelpDesk is very robust--we've never had one second of downtime in my two years of using it. It depends on what's important to you. If you need rock-solid Help Desk and stellar, trouble-free performance, then JitBit it. If not, there are alternatives that are much less expensive. The cloud version might be less expensive for companies that don't need an on-premise solution.
Kenneth Hess profile photo

Feature Rating Comparison

Incident and problem management

JitBit Help Desk
9.8
Organize and prioritize service tickets
JitBit Help Desk
10.0
Subscription-based notifications
JitBit Help Desk
9.0
ITSM collaboration and documentation
JitBit Help Desk
10.0
Ticket creation and submission
JitBit Help Desk
10.0
Ticket response
JitBit Help Desk
10.0

Self Help Community

JitBit Help Desk
8.5
External knowledge base
JitBit Help Desk
8.0
Internal knowledge base
JitBit Help Desk
9.1

Multi-Channel Help

JitBit Help Desk
9.2
Customer portal
JitBit Help Desk
9.1
Email support
JitBit Help Desk
9.5
Help Desk CRM integration
JitBit Help Desk
9.0

Pros

  • JitBit HelpDesk is very easy to use for end users. They send an email with a standard subject and details to our internal mailbox and voila, we have a new ticket that's trackable and manageable.
  • Once you've selected your server of choice, a VM for example, JitBit might take an hour to install and customize for deployment. You'll need a little time to test but the setup and readiness are very fast and easy.
  • JitBit's easy-to-use interface is clean and uncluttered.
  • It integrates very well into an AD-centric network.
Kenneth Hess profile photo

Cons

  • JitBit HelpDesk is not free. There is no free version. It would be nice if they had a free, limited version that would allow 100 tickets to get used to it before buying as it is pretty expensive, even for the lowest end implementation.
  • I wish it were easy to integrate forms into. I've seen numerous questions around the Net about integrating Google Forms or creating forms.
  • There is a strong push from JitBit to use the cloud version but some companies really have to use an on-premise solution.
Kenneth Hess profile photo

Alternatives Considered

We've looked at several different Help Desk solutions, but the names escape me at the moment. We looked at Spiceworks and didn't find it to be bad but we didn't like the ads. There is a purchase version for about $500/year, but we still decided against it--I can't recall why. JitBit's reviews and history are both very good. And if two years worth of no issues is any indication of how well it works, then that alone speaks for itself. I have used other Help Desk applications over the past 20 years and none are perfect, but a hassle-free experience gets a gold star from me.
Kenneth Hess profile photo

Return on Investment

  • JitBit has neither had a positive nor a negative effect on our ROI. The reason is that we had to have a Help Desk solution that is secure and well-supported.
  • JitBit does cost real money. The least expensive on-premise option is $1,699, which might have a negative impact on your budget, but I'd have to say that it's worth it--at least for us.
  • Trouble-free, practically maintenance-free, Help Desk software has a positive impact on our technician time spent on it.
Kenneth Hess profile photo

Pricing Details

JitBit Help Desk

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details