Datto SaaS Protection (formerly Backupify) vs. HYCU

In the past, we have had many challenges. [In my opinion], here are the most pertinent ones: Firstly, [I have found that when] backups fail, there is no notification and it is up to the user to notice. Thus you may well be paying for a service that doesn't work [in my view]. Secondly, Backupify recently moved their platform and the legacy data we had spent 8 years backing up, is no longer searchable as it was before. The most infuriating part of this change, [that I've discovered], was the lack of communication to the user base. It took [us] 6 months with support to understand the exact nature of the change. Also, [I found] that they will not do anything about this apart from add a 'feature request'. [The way I understood] the reply from the CSM was that if we don't like this, we can simply leave. As a long-standing customer [I believe] the way we were treated was disheartening and unprofessional given that you need a backup provider to be with you for the long term. [In my opinion] the change from Backupify to Datto has not been a positive experience.

The SQL database structure and application-consistent snapshots to local storage and recovery are very well done. The interface is nicely made and it is an intuitive design that needs very little training to use. The Restore from the Cloud function is cumbersome and slow, that could be improved by downloading and finding parts needed, instead of the entire backup media.

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• Back up Google
• Back Up Microsoft
• Easy recovery of data

• Tiered backup policies
• On-Prem backups
• Cloud storage target backups

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• Multi-factor Authentication is cumbersome to set up on a new device.

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• I'd like to see lower annual costs.
• The setup for Azure backups required a lot of assistance from Support.

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Very simple user interface and straight forward to complete back ups and restore. It was very easy to set up and then easy to maintain. It does not require any regular maintenance unless you want to delete out data. I only go in to delete old user data for licenses or to restore

In a Nutanix AHV environment, it’s probably the best solution out there. It checks the most important boxes for us - immutable backups, on-Prem and off site backup storage targets, Azure DR. Policy based backups make administration a breeze. Pricing is cost effective. For the most part, support is able to take care of our needs, but better guidance around creating an effective and robust DR solution is needed

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So far it’s been a 50/50. Some issues are ignored, whilst others handled quite well.

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I have had several requests, and issues with the rollout and deployment of HYCU in our production environment. The HYCU team of support and developers have met each issue with importance and some kind of resolution or explanation of help. They have been so supportive even in the not so easy ones. That says something for their product and team behind it.

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The products are very similar. [In my opinion] one would be hard-pressed to find customer care worse than what we have experienced with Datto Backupify.

This fits Nutanix better than anything I have found. HYCU clearly focuses on personalized service. You can email, call or open a web ticketed, depending on your urgency.

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• Inexpensive cost for the peace of mind.

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• We have saved a few SQL issues and recovered data that could have been corrupted.
• Applications and files have a place in the cloud in case the need is there for other depts.
• Restoring across datacenters is possible with HYCU saving us time and money to do so.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info