25 Reviews and Ratings
15 Reviews and Ratings
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In the past, we have had many challenges. [In my opinion], here are the most pertinent ones: Firstly, [I have found that when] backups fail, there is no notification and it is up to the user to notice. Thus you may well be paying for a service that doesn't work [in my view]. Secondly, Backupify recently moved their platform and the legacy data we had spent 8 years backing up, is no longer searchable as it was before. The most infuriating part of this change, [that I've discovered], was the lack of communication to the user base. It took [us] 6 months with support to understand the exact nature of the change. Also, [I found] that they will not do anything about this apart from add a 'feature request'. [The way I understood] the reply from the CSM was that if we don't like this, we can simply leave. As a long-standing customer [I believe] the way we were treated was disheartening and unprofessional given that you need a backup provider to be with you for the long term. [In my opinion] the change from Backupify to Datto has not been a positive experience.
The SQL database structure and application-consistent snapshots to local storage and recovery are very well done. The interface is nicely made and it is an intuitive design that needs very little training to use. The Restore from the Cloud function is cumbersome and slow, that could be improved by downloading and finding parts needed, instead of the entire backup media.Incentivized
Restoration of files/emails.Searchable.Restore to another user.Incentivized
Backup of virtual machines.Upload to Cloud backups.Recovery of databases backed up through HYCU.Incentivized
Improved UI.Improved Wizard to start initial sync.Improved search.Incentivized
The rollout of the file level backup is still not there.The Restore from the Cloud function is not ideal and needs lots of work.Backups being in native format would be nice for certain files.Incentivized
So far it’s been a 50/50. Some issues are ignored, whilst others handled quite well.Incentivized
I have had several requests, and issues with the rollout and deployment of HYCU in our production environment. The HYCU team of support and developers have met each issue with importance and some kind of resolution or explanation of help. They have been so supportive even in the not so easy ones. That says something for their product and team behind it.Incentivized
The products are very similar. [In my opinion] one would be hard-pressed to find customer care worse than what we have experienced with Datto Backupify.
I have used several backup programs, I selected 2 just to be brief. The best thing I see with HYCU over Veeam is that it is much more difficult for an attacker if inside the network to gain access to the backups and objects saved in the backup storage. The best part about HYCU over Bacula is that it is much easier to use and more stable. The interface alone will save you from time and energy using other products Incentivized
Inexpensive cost for the peace of mind.Incentivized
We have saved a few SQL issues and recovered data that could have been corrupted.Applications and files have a place in the cloud in case the need is there for other depts.Restoring across datacenters is possible with HYCU saving us time and money to do so.Incentivized