What users are saying about
Top Rated
25 Ratings
Top Rated
25 Ratings
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Score 9.7 out of 100
4 Ratings
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Score 10 out of 100

Likelihood to Recommend

Bacula Enterprise

Bacula Enterprise is not the easiest backup software to work with--you are expected to be competent at the command line and editing complex configuration files, even if you mostly use the web GUI for day-to-day operations. However, study is rewarded--you can do many very complex things. Easy things may not always be easy, but very hard things are possible (unlike many competitors that make easy things easy and hard things impossible).
I would not recommend Bacula to someone who just wants a quick plug and play solution; but in my opinion your backups and disaster recovery system shouldn't be plug and play - that's a great way to feel good about a solution that won't actually work for you when it's needed!
Daniel Drucker | TrustRadius Reviewer

Macrium Reflect

Macrium Reflect creates synthetic full images for fast recovery in case of disaster. It also works pretty well on creating SQL server database backups. It can send a report of taken backups and failures to get users' attention if backups are being taken. It has a good management interface called Macrium Site Manager that connects to installed agents on different servers and has 1 site management configuration for all site servers.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Data Center Backup

Bacula Enterprise
9.5
Macrium Reflect
Universal recovery
Bacula Enterprise
9.1
Macrium Reflect
Live recovery
Bacula Enterprise
9.8
Macrium Reflect
Recovery verification
Bacula Enterprise
9.8
Macrium Reflect
Business application protection
Bacula Enterprise
8.2
Macrium Reflect
Multiple backup destinations
Bacula Enterprise
10.0
Macrium Reflect
Incremental backup identification
Bacula Enterprise
10.0
Macrium Reflect
Backup to the cloud
Bacula Enterprise
9.7
Macrium Reflect
Deduplication and file compression
Bacula Enterprise
10.0
Macrium Reflect
Snapshots
Bacula Enterprise
8.7
Macrium Reflect
Flexible deployment
Bacula Enterprise
8.9
Macrium Reflect
Management dashboard
Bacula Enterprise
9.5
Macrium Reflect
Platform support
Bacula Enterprise
10.0
Macrium Reflect
Retention options
Bacula Enterprise
10.0
Macrium Reflect
Encryption
Bacula Enterprise
9.4
Macrium Reflect

Pros

Bacula Enterprise

  • The support services provided by Bacula Systems are superb. They usually respond extremely quickly and have clear and useful answers upfront, which is a welcome change. Their support enabled us to get Bacula Enterprise up and running quickly and well configured, in a relatively short period of time. In addition, they also offer proactive support on a yearly basis. This involves sending an automatically generated report on your system configuration and status from which they provide advice on any issues or configuration problems that they find. I haven't seen this level of proactive support from another company.
  • The configuration is extremely powerful and flexible. If you're used to dealing with text-based configuration files then you'll find this system familiar. It also fits well with configuration management tools - in our case, Puppet - allowing the configuration across the whole system to be managed centrally. The flexibility of the system allowed us to have backups running exactly when and how we wanted, performing staging to tape via disk, and with various admin, tasks to automate the handling of tapes within our tape library.
  • The command-line console tool allows all operations to be done from the command line. In an emergency situation, or stuck in a datacentre with only a dumb console, being able to do everything via the command line is an important feature to have.
  • Bweb is an optional extra that provides a web-based interface for both management and configuration. If you don't want to edit text files and use the command line console tool then Bweb is the best interface to use. We don't use it for configuration (favoring external tools for managing the text-based configuration), but we do use it to monitor backups and perform restores. It provides an excellent overview of what's happening with the system.
  • The manuals, whitepapers, and additional documentation cover everything in detail. The whitepapers give a good overview of the installation, concepts, and specific scenarios, whilst the manuals cover in more depth how specific areas work and how the configuration is handled. It's very easy to find out what a particular option means and does.
  • The software can run on and is supported on, a wide variety of operating systems, including Ubuntu which is what we use. This is a level of flexibility that was important to us after being tied to RHEL for our previous backup system.
Anonymous | TrustRadius Reviewer

Macrium Reflect

  • Virtualize images to restore services
  • Mount backup images to restore files
  • Takes incremental backups pretty quick compared to other software
  • Creates synthetic full images well
Anonymous | TrustRadius Reviewer

Cons

Bacula Enterprise

  • Takes a while to get used to the software. It's not something that you can just install and work away with. You need to figure it out first. We did get a free training course when we purchased the Bacula Enterprise version which we found very useful.
  • Support Documentation is very in depth but it's a tough read sometimes. Takes a while to understand the concepts from this documentation. Could do with making the documentation a small bit easier to understand.
Brian O'Connell | TrustRadius Reviewer

Macrium Reflect

  • Has ransomware protection that could be better at letting users configure exeptions
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Bacula Enterprise

Bacula Enterprise 9.1
Based on 2 answers
Easy to use, proactive and effective customer support, and simple deployment method. The high configurability is what makes this tool so effective for my organization - at no point do I have any issues of trust as to the restorability of a fileset. The GUI provided gives clear actionable reports as to the effectivity of the jobs performed.
Anonymous | TrustRadius Reviewer

Macrium Reflect

No score
No answers yet
No answers on this topic

Usability

Bacula Enterprise

Bacula Enterprise 7.2
Based on 3 answers
It still has a lot of flaws to overcome, especially in the area of user friendliness. Searching and filtering is quite cumbersome. Once you find the job you from which you want to restore, be sure to write that job number down because you won't be able to quickly find the job again without it during a recovery.
Anonymous | TrustRadius Reviewer

Macrium Reflect

No score
No answers yet
No answers on this topic

Support Rating

Bacula Enterprise

Bacula Enterprise 9.5
Based on 15 answers
We have always been very well served by Bacula Enterprise support. The response time is excellent, and any doubts or problems are resolved quickly and easily, avoiding complications and the evolution of problems that could arise. Only praise for Bacula Enterprise's service and support. The monitoring of the entire process from acquisition to implementation was very well done.
Ernesto Veiga | TrustRadius Reviewer

Macrium Reflect

Macrium Reflect 9.0
Based on 1 answer
We have not been opening tickets for support from Macrium at the moment, only for licencing issues, but good attention and fast response by the support team. They respond pretty fast to our emails and fixed our issues giving us a good explanation of our case without any complications. Due to the good functionality of the software we have not opened a ticket for support in years.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Bacula Enterprise

I used CTERA almost from the time they started up. In short, it was very easy to use but configuration was limited; and in the end the agents were troublesome and I could not restore files. They had one person on staff who was terrific with tech support, when he left support became difficult and I lost confidence. Acronis was my first experience with a bare-metal recovery operation and it was terrific. Really saved the day. I would still be using it except the licensing was difficult and expensive and the software wasn't Linux friendly.
Cliff Nieuwenhuis | TrustRadius Reviewer

Macrium Reflect

We used IBM and Freesync, but all other software had file differences. Architecture kind of backups take a long time for our 10tb storage. We compared times and it's x5 faster because Macrium is a block-based backup system instead of file comparison, and won't affect performance while taking backups. Also, we could restore by booting reflect recovery iso to any server and restore the operating system on any hardware.
Anonymous | TrustRadius Reviewer

Return on Investment

Bacula Enterprise

  • Quite transparently for the applications to allow online backup and guaranteed enough confidence due to its efficient algorithms of verification of media and blocks.
  • The cost of purchasing and updating the annual support is very low compared to other "Veeam and Backup Exec" tools that I analyzed in the pre-project phase.
Rubens Urquisa | TrustRadius Reviewer

Macrium Reflect

  • Improved our time on backups
  • More secure backups of our databases
Anonymous | TrustRadius Reviewer

Pricing Details

Bacula Enterprise

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Macrium Reflect

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Bacula Enterprise
9.7
Macrium Reflect
10.0

Likelihood to Renew

Bacula Enterprise
9.1
Macrium Reflect

Usability

Bacula Enterprise
7.2
Macrium Reflect

Support Rating

Bacula Enterprise
9.5
Macrium Reflect
9.0

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