Indepth backup recovery product which has matured nicely
August 06, 2019
Indepth backup recovery product which has matured nicely
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Bacula Enterprise
We use Bacula Enterprise to backup all our physical server environment as well as archiving for our all our virtual environment. In choosing Bacula Enterprise we required a robust, hassle-free and fully supported backup and archiving software. We had used the community Bacula version for a few years before upgrading to the Enterprise version. Having superb support whenever we needed was one of the main reasons for choosing this product.
- Proactive support - Once a year, Bacula will proactively send me a report on how my Bacula Enterprise environment is running and what changes they recommend that I change to optimise my backup environment. I've found this to be extremely helpful and unique as most other companies don't do this.
- Robustness - In the last 10 years this product has caused our company hardly any issues. Once it's setup correctly and to your liking, it hardly needs any maintenance. The only major issue we had was with the community version and once we switched to the Enterprise version this was fixed immediately.
- Support - Their support is second to none. Whenever I've had an issue, big or small, they resolved it within a few hours. In one case where our RAID array failed on the main Bacula drive (using community version), they managed to get our backups up and working in 24 hours. They appreciated the seriousness of the situation and provided the appropriate resources for us to get the job done.
- Takes a while to get used to the software. It's not something that you can just install and work away with. You need to figure it out first. We did get a free training course when we purchased the Bacula Enterprise version which we found very useful.
- Support Documentation is very in depth but it's a tough read sometimes. Takes a while to understand the concepts from this documentation. Could do with making the documentation a small bit easier to understand.
- Our Disaster Recovery policy in regards to backups and archiving is made possible because of our use of Bacula Enterprise.
- TCO is very low as the yearly subscription is very competitively priced. Management of the software is very low so we don't have to spend hours maintaining our backups.