What users are saying about
Top Rated
25 Ratings
Top Rated
25 Ratings
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Score 9.7 out of 100
48 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Bacula Enterprise

Bacula Enterprise is not the easiest backup software to work with--you are expected to be competent at the command line and editing complex configuration files, even if you mostly use the web GUI for day-to-day operations. However, study is rewarded--you can do many very complex things. Easy things may not always be easy, but very hard things are possible (unlike many competitors that make easy things easy and hard things impossible).
I would not recommend Bacula to someone who just wants a quick plug and play solution; but in my opinion your backups and disaster recovery system shouldn't be plug and play - that's a great way to feel good about a solution that won't actually work for you when it's needed!
Daniel Drucker | TrustRadius Reviewer

Veeam on IBM Cloud

Veeam on IBM Cloud is very well suited for doing data backup from the storage environment in the data center. It does this job well with an easy and straightforward user interface. There is minimal learning curve to get started. We wanted to use the cloud for backup instead of expanding storage in the data center and hence went with this solution. We do data recovery on a regular basis and have been able to retrieve data from Veeam backup in a very straightforward manner meeting the recovery time and recovery point objectives
Shiv Shivakumar | TrustRadius Reviewer

Feature Rating Comparison

Data Center Backup

Bacula Enterprise
9.5
Veeam on IBM Cloud
8.1
Universal recovery
Bacula Enterprise
9.1
Veeam on IBM Cloud
8.0
Live recovery
Bacula Enterprise
9.8
Veeam on IBM Cloud
8.0
Recovery verification
Bacula Enterprise
9.8
Veeam on IBM Cloud
10.0
Business application protection
Bacula Enterprise
8.2
Veeam on IBM Cloud
8.0
Multiple backup destinations
Bacula Enterprise
10.0
Veeam on IBM Cloud
7.7
Incremental backup identification
Bacula Enterprise
10.0
Veeam on IBM Cloud
7.7
Backup to the cloud
Bacula Enterprise
9.7
Veeam on IBM Cloud
7.9
Deduplication and file compression
Bacula Enterprise
10.0
Veeam on IBM Cloud
7.9
Snapshots
Bacula Enterprise
8.7
Veeam on IBM Cloud
8.2
Flexible deployment
Bacula Enterprise
8.9
Veeam on IBM Cloud
8.0
Management dashboard
Bacula Enterprise
9.5
Veeam on IBM Cloud
7.8
Platform support
Bacula Enterprise
10.0
Veeam on IBM Cloud
8.2
Retention options
Bacula Enterprise
10.0
Veeam on IBM Cloud
7.9
Encryption
Bacula Enterprise
9.4
Veeam on IBM Cloud
7.8

Pros

Bacula Enterprise

  • The support services provided by Bacula Systems are superb. They usually respond extremely quickly and have clear and useful answers upfront, which is a welcome change. Their support enabled us to get Bacula Enterprise up and running quickly and well configured, in a relatively short period of time. In addition, they also offer proactive support on a yearly basis. This involves sending an automatically generated report on your system configuration and status from which they provide advice on any issues or configuration problems that they find. I haven't seen this level of proactive support from another company.
  • The configuration is extremely powerful and flexible. If you're used to dealing with text-based configuration files then you'll find this system familiar. It also fits well with configuration management tools - in our case, Puppet - allowing the configuration across the whole system to be managed centrally. The flexibility of the system allowed us to have backups running exactly when and how we wanted, performing staging to tape via disk, and with various admin, tasks to automate the handling of tapes within our tape library.
  • The command-line console tool allows all operations to be done from the command line. In an emergency situation, or stuck in a datacentre with only a dumb console, being able to do everything via the command line is an important feature to have.
  • Bweb is an optional extra that provides a web-based interface for both management and configuration. If you don't want to edit text files and use the command line console tool then Bweb is the best interface to use. We don't use it for configuration (favoring external tools for managing the text-based configuration), but we do use it to monitor backups and perform restores. It provides an excellent overview of what's happening with the system.
  • The manuals, whitepapers, and additional documentation cover everything in detail. The whitepapers give a good overview of the installation, concepts, and specific scenarios, whilst the manuals cover in more depth how specific areas work and how the configuration is handled. It's very easy to find out what a particular option means and does.
  • The software can run on and is supported on, a wide variety of operating systems, including Ubuntu which is what we use. This is a level of flexibility that was important to us after being tied to RHEL for our previous backup system.
Anonymous | TrustRadius Reviewer

Veeam on IBM Cloud

  • File-level restores are incomparably quick
  • Complete file server restores in minutes vs. hours - perfect for a critical situation
  • Images for application upgrades
Anonymous | TrustRadius Reviewer

Cons

Bacula Enterprise

  • Takes a while to get used to the software. It's not something that you can just install and work away with. You need to figure it out first. We did get a free training course when we purchased the Bacula Enterprise version which we found very useful.
  • Support Documentation is very in depth but it's a tough read sometimes. Takes a while to understand the concepts from this documentation. Could do with making the documentation a small bit easier to understand.
Brian O'Connell | TrustRadius Reviewer

Veeam on IBM Cloud

  • The reporting could use some work. If you have a client who has some serious audit controls in place, you may find yourself creating the report versus depending on the system do that piece for you.
  • My complaint would be with the notification emails. They are not configurable and come out regardless of whether a backup set completed or is still running.
  • The scheduling is a little clunky. It would be much nicer if the backup could be "continuous" anytime it's connected to the Internet (similar to Carbonite).
David Johnson | TrustRadius Reviewer

Likelihood to Renew

Bacula Enterprise

Bacula Enterprise 9.1
Based on 2 answers
Easy to use, proactive and effective customer support, and simple deployment method. The high configurability is what makes this tool so effective for my organization - at no point do I have any issues of trust as to the restorability of a fileset. The GUI provided gives clear actionable reports as to the effectivity of the jobs performed.
Anonymous | TrustRadius Reviewer

Veeam on IBM Cloud

No score
No answers yet
No answers on this topic

Usability

Bacula Enterprise

Bacula Enterprise 7.2
Based on 3 answers
It still has a lot of flaws to overcome, especially in the area of user friendliness. Searching and filtering is quite cumbersome. Once you find the job you from which you want to restore, be sure to write that job number down because you won't be able to quickly find the job again without it during a recovery.
Anonymous | TrustRadius Reviewer

Veeam on IBM Cloud

Veeam on IBM Cloud 10.0
Based on 1 answer
Veeam is very easy to use once fully on-boarded and trained. Part of the reason we can respond to a critical situation swiftly is that it is so easy to use. We did take 2 years to be fully comfortable with the product as we tested it with others, but once we committed to Veeam, there was no question about it.
Anonymous | TrustRadius Reviewer

Support Rating

Bacula Enterprise

Bacula Enterprise 9.5
Based on 15 answers
We have always been very well served by Bacula Enterprise support. The response time is excellent, and any doubts or problems are resolved quickly and easily, avoiding complications and the evolution of problems that could arise. Only praise for Bacula Enterprise's service and support. The monitoring of the entire process from acquisition to implementation was very well done.
Ernesto Veiga | TrustRadius Reviewer

Veeam on IBM Cloud

Veeam on IBM Cloud 8.2
Based on 2 answers
At the moment I cannot say anything bad about the overall provided services. It's holding me back to put the mark even higher as other cloud solutions have their advantages as well, so I can't rate this one higher than competitor ones. However the experience is really positive to the moment and it has delivered always.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Bacula Enterprise

I used CTERA almost from the time they started up. In short, it was very easy to use but configuration was limited; and in the end the agents were troublesome and I could not restore files. They had one person on staff who was terrific with tech support, when he left support became difficult and I lost confidence. Acronis was my first experience with a bare-metal recovery operation and it was terrific. Really saved the day. I would still be using it except the licensing was difficult and expensive and the software wasn't Linux friendly.
Cliff Nieuwenhuis | TrustRadius Reviewer

Veeam on IBM Cloud

We wanted the reliability of IBM and they deliver. The other vendors do not have a long history of customer service. It made it an easy sell with our executives to trust that a cloud operation delivered by IBM would be successful and worthy of their reputations. They did not trust many of the latest startups.
Anonymous | TrustRadius Reviewer

Return on Investment

Bacula Enterprise

  • Quite transparently for the applications to allow online backup and guaranteed enough confidence due to its efficient algorithms of verification of media and blocks.
  • The cost of purchasing and updating the annual support is very low compared to other "Veeam and Backup Exec" tools that I analyzed in the pre-project phase.
Rubens Urquisa | TrustRadius Reviewer

Veeam on IBM Cloud

  • We save on staff time by reducing the man-hours required for backups
  • Customers wait less time for data (they were waiting up to hours before)
  • Complete system recovery for application upgrades - we had data loss problems with this before
Anonymous | TrustRadius Reviewer

Screenshots

Bacula Enterprise

Pricing Details

Bacula Enterprise

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Bacula Enterprise Editions & Modules

Additional Pricing Details

Veeam on IBM Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Veeam on IBM Cloud Editions & Modules

Edition
Veeam Availability Suite$15.001
Veeam Backup and Recovery$11.001
Veeam Physical Agent$18.001
  1. per VM
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Bacula Enterprise
9.7
Veeam on IBM Cloud
8.0

Likelihood to Renew

Bacula Enterprise
9.1
Veeam on IBM Cloud

Usability

Bacula Enterprise
7.2
Veeam on IBM Cloud
10.0

Support Rating

Bacula Enterprise
9.5
Veeam on IBM Cloud
8.2

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