TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Balto

    Score10 out of 10
    N/ABalto is a real-time guidance tool for contact centers from Balto Software in St.Louis. Balto provides sales managers a way for to coach call rep behaviors at scale, maintain quality, and know what's working and what's not. Balto offers dynamic prompts, listens to both sides of a conversation, and can insert preferred rebuttals and responses that agents can then read. And it includes desktop sticky notes, used to send reps reminders, contest details, strategic reminders, or other…N/A

    Mediafly

    Score7.7 out of 10
    N/AMediafly Intelligence360, based on InsightSquared's solution acquired by Mediafly in 2021, is a sales analytics and development platform that also supports demand generation analytics and SaaS reporting. It is designed for providing insights into sales processes, closing rates, pipeline and revenue forecasts, calculating KPIs, and market hiring processes.

    $65

    per month

    Pricing
    BaltoMediafly
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    BaltoMediafly
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    BaltoMediafly
    Considered Both Products
    Balto Software
    No answer on this topic
    Mediafly, Inc.
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    6 Answers
    Delivers good value for the price
    No answers on this topic
    83%
    Delivers good value for the price
    5 Answers
    Happy with the feature set
    No answers on this topic
    83%
    Happy with the feature set
    5 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    6 Answers
    Implementation went as expected
    No answers on this topic
    50%
    Implementation went as expected
    3 Answers
    Best Alternatives
    BaltoMediafly
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    Wingman (legacy product)
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    Gong
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    ClearSlide
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    Zoom Revenue Accelerator
    Score8.7 out of 10
    ClearSlide
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    All AlternativesView all alternativesView all alternatives
    User Ratings
    BaltoMediafly
    Likelihood to Recommend
    9.5
    (2 ratings)
    7.5
    (47 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.5
    (25 ratings)
    Usability
    -
    (0 ratings)
    8.0
    (6 ratings)
    Availability
    -
    (0 ratings)
    8.4
    (3 ratings)
    Performance
    -
    (0 ratings)
    9.1
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    9.5
    (4 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.1
    (1 ratings)
    Data Sharing and Collaboration
    -
    (0 ratings)
    8.9
    (40 ratings)
    Data Sources
    -
    (0 ratings)
    8.5
    (40 ratings)
    Product Scalability
    -
    (0 ratings)
    8.2
    (1 ratings)
    User Testimonials
    BaltoMediafly
    Likelihood to Recommend
    Balto Software
    New agents are given Balto and are able to take calls successfully from day one. They take incoming calls and Balto listens to both sides of the conversation and when things are said it will prompt the agent to move forward in different ways. It also will prompt if agents are speaking too much or if the agent isn't listening and asking the same question it will prompt them.
    Incentivized
    Read full review
    Mediafly, Inc.
    InsightSquared has been a great tool for quick reference dashboards for the whole organization and teams within the sales org. It presents a standardized individual dashboard for all the reps on the team. It doesn't fare well when trying to deep dive things like campaign and lead source inquiries, as well as activities associated with that opportunity.
    Incentivized
    Read full review
    Pros
    Balto Software
    • Lights up to let us know we are following the script.
    • Makes sure we are asking and gathering all the correct questions.
    • I like that we get confetti at the end to tell us we have done a good job.
    Incentivized
    Read full review
    Mediafly, Inc.
    • The dashboard is amazing: easily customize your view so you can view all the data that is most relevant to you at a glance
    • Sales metrics: see how you are comparing to your peers, from every possible angle. InsightSquared gathers all the data you need to know, want to know, and didn't even know you wanted!
    • Predictive statistics and the likelihood of a deal to fail or succeed is quite useful in a sales environment where time efficiency is key. Need to know what deals to focus on? You can see exactly what deals need more TLC, which ones are likely to close, and which ones to stop wasting time on.
    Read full review
    Cons
    Balto Software
    • Just making sure it is hearing what is said correctly.
    Incentivized
    Read full review
    Mediafly, Inc.
    • I know this is something they have in process, but I would love to be able to customize reports myself. The support team is always super responsive and makes sure that we're taken care of. But, it would be great to just be able to log in and change the small things myself.
    • I recently downloaded the InsightSquared app to my phone, and I'd like to see more functionality there. Currently. You are only able to see dashboards that have a already been created.
    Read full review
    Likelihood to Renew
    Balto Software
    No answers on this topic
    Mediafly, Inc.
    InsightSquared has been hugely beneficial to us, and to me in particular as someone outside of our sales team to gain insight into how our sales team and company is performing and how our overall health is. They offer fantastic customer support and have a great community to assist in your implementation of the product.
    Read full review
    Usability
    Balto Software
    No answers on this topic
    Mediafly, Inc.
    InsightSquared is easy to use overall. Running reports and creating dashboards is quick and easy - drag and drop functionality. All reports have multi-filter options allowing you to drill down into your data. Scorecards for employees help show how quickly a rep can start selling after they join your team. Activity ratios provide insight into what it takes from a KPI standpoint to close a deal.
    Read full review
    Reliability and Availability
    Balto Software
    No answers on this topic
    Mediafly, Inc.
    Every time I go to use InsightSquared it has been available and fully functional
    Read full review
    Performance
    Balto Software
    No answers on this topic
    Mediafly, Inc.
    The Best
    Read full review
    Support Rating
    Balto Software
    No answers on this topic
    Mediafly, Inc.
    InsightSquared has a very responsive team, and always willing to help with reporting needs which are not able to be completed in house. They do offer a professional services team at an additional cost, so if your reporting is very complex, or you have a team that is continuously changing the type of metrics they require as a business, their support team will be an invaluable asset for you.
    Incentivized
    Read full review
    Alternatives Considered
    Balto Software
    No answers on this topic
    Mediafly, Inc.
    I was not involved in our purchasing of this platform, so comparing it is difficult. This being said, it's most similar to constantly running reports in Salesforce, probably. SFDC offers more flexibility, obviously, but InsightSquared offers better visualization, less report updating, and more features dedicated to making analytics more enjoyable. It's worth the cost of the platform to save your admin time in reporting.
    Incentivized
    Read full review
    Return on Investment
    Balto Software
    • This question is above my pay scale.
    Incentivized
    Read full review
    Mediafly, Inc.
    • Since implementing Mediafly we have seen 140% higher ARR in deals.
    • Win rates have increased by 45%.
    • Our value consultants are able to take on 2x more deals at a time.
    Incentivized
    Read full review
    ScreenShots

    Balto Screenshots

    Screenshot of With Balto Notifications, agents form great habits and managers ensure a unified contact center voice.

Backed by decades of habit-formation psychology, Balto’s Notifications give agents instant feedback on keywords, soft skills, and other habits they need to get right every time.Screenshot of Guide agents through make-or-break moments. Balto's Dynamic Prompts automatically show agents what to say when callers ask questions, have concerns or share critical information.Screenshot of Balto automatically scores 100% of calls so you can focus on improving conversations – not on scoring them.

Balto's Dashboards show scores for individuals and groups of agents in real-time, breaking down scores into individual categories.

Get a complete picture of call quality without having to wait hours for processing.Screenshot of No more saying the wrong things in make-or-break moments. Guide every rep to sell like your top performers.

Balto guides reps to win the call and measures what’s working in real-time. Increase conversion rates by up to 26% in just 45 days.

Learn more at https://www.balto.ai/sales/Screenshot of Balto shows reps how to stay compliant and correct mistakes in real-time while keeping track of every conversation. Get bulletproof compliance.

You can’t go back to non-compliant calls, so why not mend things before the conversation is over? 

Learn more at https://www.balto.ai/compliance/Screenshot of Balto powers up your agents to perfect every conversation. Get better customer experiences with Balto Real-Time Guidance.

No more long call times or call backs while agents search for information. Guide your agents to take control from “hello” to “goodbye”.

Learn more at https://www.balto.ai/customer-experiences/

    Mediafly Screenshots

    Screenshot of Pull in data from multiple sources to get a 360° view of your business.Screenshot of Share presentation-ready reports with your team or your Board of Directors.Screenshot of Eliminate noise, and go beyond lists and pivot tables to get deeper insights.Screenshot of Draw links between different data elements, and see connections across your data sources.Screenshot of Follow the Newsfeed, and never miss the headlines.